Hello Tracey, your boot files are damage, either by bad system files or bad clusters on the hard drive, the best solution that I can offer are the following. The freezing is caused by either two things, bad memory module and/or a bad hard drive boot sector.
Try replacing your memory modules with new ones, to replace the modules, open your PC side panels, the memory modules are those flat sticks being held by snaps on the side, push the snaps off to release the modules. bring them to a PC shop for replacement. Replace the modules back. Get help from a friend if you do not know how.
IF the above mention does not solve the problem, then you have a bad hard drive. You need the CD installer of Windows, and a high capacity flash drive for backup. So open your PC side panels. (ask a friend if you do not know how.)
- Manually remove the hard drive on your PC, and install it on a good known PC, if you are using Windows, then the good known PC should be the same version of Windows, and as the good PC boots up, it detects the bad hard drive and fixes it automatically, run scan disk to be sure, and after the fixes made then back up your important documents, return your hard drive to the original PC. Then back up your files.
- IF you have unimportant documents on your fallen hard drive, simply reformat and install a fresh copy of Windows. If you are a VISTA fan, the files are automatically backup on Windows.old folder.
Thats it keep me posted
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