Magellan RoadMate 700 GPS problem with map update v6
I have a GPS for the 4 years already.
but this time i been uppset.
i ordered map, but software came without authentication number, i spent 4 hours on hold to be answered by some person with heavy India accent, and spent another hour to explain him the simple problem such as i need a number to install maps updates.
he ask me so many stupid questions such as name, phone, email, address... and so on but didnt help me at all. he asked me about some magic number on my gps witch does not exist on this model.
and than told me sorry its end of day, please call tomorrow.
does any bodny know the headquoters address to send a complain?
Re: Magellan RoadMate 700 GPS problem with map update v6
If you get that address I would love to have it too. I am having a problem with a GPS that I just spend 135.00 to have fixed and now the same problem is occurring. I called, twice today after almost and hour on hold the second time, I went through two people and then was told that the customer service area was too full and I need to hang up and call again tomorrow. I could only understand about half of what he was saying, (heavy india accent) and he was just asking me questions to waste time. He had no solution, and was totally useless.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
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When available, map updates can be purchased from the Magellan website.
For the latest map update please visit our software page by Clicking Here
2010 Spring Map Update has been released. Please refer to the map's
product page for unit compatibility and installation instructions. You
may need to install Magellan's Content Manager on your PC in order to
download the latest maps for your unit. To install the Content Manager
please click here
*For specific map update installation instructions please see the
installation instructions included with your map update version.
if you are looking for map updates I have not been successful in transferring data from one unit to another. That requires their "process" experimentation on bypassing their updates on a older roadmate 700 series caused alot of pain.
If you need a firmware update that is available at their website
If you have a unit more than 3 years old don't waste money on updates the new roadmate 1430 or 1470 run about $150 and the 1 touch navigation is much better than the older software. There have also been MAJOR improvements in the GPS receiver and sensitivity is far superior to those units built even just two years ago.
Same problems, you have to update as far as I know and you have to update every year otherwise it will start to freeze up. It's a rip off because it's $99 a year. Does anyone know if the other GPS companies do this?
THE CURE for this problem is NEVER BUY Magellan again!!
After paying over £800 for an early Roadmate 700 (which failed and was replaced by a failed/recon version) then to have problems with software.. now having waited a year to get map update and version 6 firmware I find it doesn't give me Magellan Tools which was promised by Magellan Support.
After several mail queries and important qustions remaining unanswered I am buying a Tomtom Go 720T which will do all the updates automatically via a cradle linked to my PV/Internet.
NEVER EVER AGAIN a damned Magellan - great when it works but it's easier to get blood from a stone than good support from Magellan.