Question about Creative Labs ZEN V Plus MP3 Player

3 Answers

Not connected ?

I've downloaded all of the software and when i click on the zen v series media explore to start downloading songs. and nothing on the screen that pops up is clickable but at the top next to the picture of the zen it says, 'Your player is not connected. Please connect your ZEN V Series to the computer.'

so i checked the USB cable and it was plugged in i moved it into the other 3 i have and it was the same problem. i need some help please

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  • 7 more comments 
  • christann Dec 30, 2007

    Having same exact problem

  • katiesdead Dec 30, 2007

    I have downloaded the software and connected to the USB port and now have nothing on it and am also being told that there is no creative device detected. I did have music on it and had no problems getting it to come on but now I can't even get it to come on when it is unpluged from pc either.

  • Doughbag66 Jan 01, 2008

    Exactly same problem as Dracko65: your player is not connected.

  • Anonymous Jan 03, 2008

    Exact same problem, and cannot find any solution to it on the net.

  • Anonymous Jan 04, 2008

    yea that happened to me to

  • Anonymous Apr 01, 2008

    I have the same problem with my 2GB and my 4GB.

  • william_marc Oct 18, 2008

    when i conect it in the computer always promt the message find new hardware

  • thumpco Oct 18, 2008

    i cant put songs on device not plugged in

  • manoj130281 Mar 21, 2009

    my zen v series is not getting connected to my computer through USB



3 Answers

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  • 40 Answers

Lolz same bloody problem with both mine n mah sis's...
they should fix this **** fast...
or put a patch out or sumthing...

i installed
plugged it in n got jack for response
i reinstalled (many many times)
updated comp...
tried other devices (which worked excellently)
nuthin wrkz

have all teh requirementz 2

meh **** happens right?
we want a patch!!!!

Posted on Apr 07, 2008

  • digit dewmkitty
    digit dewmkitty Apr 07, 2008

    ok... i found a fix...
    insert zen v plus install cd
    exit out of autorun for cd
    go to control panel
    click on system
    click on the hardware tab
    click on device manager
    click on portable devices
    right click on your USB device with the yellow warning sign
    go to properties
    when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
    hit ok and it will find the drivers that way...



I have the same issue, but do not see "portable devices" under Device Manager. Any suggestions?

Posted on Oct 17, 2008



Posted on Dec 30, 2007

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Welcome to FixYa!

Solution 1.
Do Windows Update. It will download and install the service packs that you need as well as the latest driver for your ZEN V Plus if it has found one. Make sure to install all the suggested updates.
  • Click Start
  • Type windows update in the search box
  • Click the Windows Update icon from the search list
  • Windows Update windows will open
  • Click the Check for updates button
  • It will show number of updates available
  • Click Install Updates
  • The updates may take a while and your computer might restart a couple of times

Solution 2.
Install the driver/software manually. (Make sure you installed windows update)
  • Microsoft® Windows Vista™
  • Windows Media® Player 11
  • USB 1.1 port (USB 2.0 recommended for faster transfers)
  • Creative ZEN V or ZEN V Plus
  • To install this software pack
    1. Download the ZNV_PCApp64_LA_6_41_10.exe file into your local hard disk.
    2. Close all application and Windows Explorer windows that are currently running.
    3. Connect your player to your computer.
    4. Double-click the downloaded file and follow the instructions on the screen.
This software pack includes the following:
  • Creative Media Explorer (version 6.41.10)
    Enables you to manage your player easily in the familiar "Windows Explorer" environment
  • Creative Audio CD Ripper (version 5.20.10)
    Extracts songs from an audio CD and transfers them to your player
  • Creative Sync Manager (version 6.03.21)
    Synchronizes data between your computer and player
  • Video Converter (version 5.60.12)
    Converts videos to a suitable format and transfers them to your player
  • SmartFill (version 2.00.26)
    Fills up your player with songs automatically

Thank you for using FixYa.
Have a great day.


Jul 03, 2011 | Computers & Internet


Well i haVe Mayb had mii Zen fOr about 6 wEEks now. WeehN i firsT got it, iT...

One of the typical problems people run into with MP3 players is that they lose the software that came with the player and can't figure out how to get music on or off the player. So here's a quick how to. This will work with most brands of MP3 players, or even USB flash drives.

First you need to plug it in to the USB port, if you are running anything newer than windows 98 you won't need a driver. Double click on my computer and it shows up as a removable disc(usually drive letter f:), double click this drive to open it as folder. This folder will show you all directory's and files on your player, here you can delete any songs on your player by finding the file and deleteing it. From here you can also put your music onto the player by copying and pasting your music files from your hard drive. If you are not sure where your music is located you can run a search by clicking START>SEARCH>FOR FILES OR FOLDERS (if you are running XP click pictures music or video, check music then click search, each file will have it's location in small print below it's name, or you can right click each song and hit copy, then go back to f: drive and right click and hit paste, you can copy more than one). Hope this helps.

on Sep 02, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Zen v plus not recognized by media explorer

uninstall the driver and reinstall it by plugging the player back in.

Mar 28, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer


I have the same exact problem as kandii07

Sep 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer

I just buy creative zen stone 1gb

Hey Sheikhea!

You won't need to download or install any programs if you have Windows Media Player on your computer. You can use other programs but WMP is probably the easiest!

  1. Plug in your MP3 player using the USB cord (should be in box)
  2. Open WMP
  3. (If your songs are already in Library skip this step). Click "File" (top left hand corner) then "Add to Library..." Click "OK" WMP will now find all music on your computer and add it to Library.
  4. If the internet is connected WMP will attempt to find song info such as title, artist, album etc. Otherwise right click on song and click "Edit"
  5. Click on "Sync" tab (top of player). A sidebar should appear with "Creative zen.. etc" written on the top.
  6. Drag songs into sidebar.
  7. Click "Start Sync"
  8. The songs will now download onto your MP3 player.
To organise your files into folders etc. go to "My Computer" then "Creative Zen etc" then "Music" and create folders (right click "create folder") copy, paste, and drag your songs in folders as you like.

You can now unplug you MP3 player and turn it on!

Please reply so I can know if this information was helpful or not and can help you further.

Happy MP3ing!

From Kat

Aug 02, 2008 | Creative Labs Zen Stone Plus MP3 Player

5 Answers

Player reads Select music to PLAY from the Music Library

are you not able to transfer music from the computer to the player?

Jul 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

It won't transfer my zen vision M songs from my computer

I've been able to solve the problem I had with transferring files to my Zen Vision M.

I uninstalled all components of Media Source 5 and Zen Vision M Series Explorer on my PC. I then reinstalled them again. I also rolled back to Windows Media 10 (as I recently upgraded to v 11) and unchecked Sync with Zen Vision M in tools/options/devices on WM player. I then run the Clean up in recovery mode on the Zen. When the PC restarts after the installation of the software it will ask for you to connect the player. The PC should now successfully transfer files to the player.

Hope it works for you too.

Apr 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

10 Answers

My computer won't register my zen

I was having the same problems as all you guys,zen not detected,install driver,cant find driver etc...I finally clicked on the usb serial bus controllers in (control panel-system-hardware-device manager) and right clicked update driver for the usb.It found a driver on the c drive automatically,I rebooted,and everything worked.I noticed previously in the device manager I had 2 usb controllers (one for 2.0 and one for 1.xx).After the update it only shows one,and all my usb devices work,including the Zen!.

Dec 27, 2007 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My Zen V Plus

It happened to me too. Reinstall the software (Creative media explorer e.t.c.)

Sep 05, 2007 | Creative Labs ZEN V Plus MP3 Player

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