Question about Motorola Mobility Moto Q

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Motorola q Just bought a motorola q yesterday. It shut off by its self and wont come on. I took the battery out and a white screen comes up that says alltel. What is wrong?

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  • jmrpurple Dec 31, 2007

    I have the same problem.
    Looking forward to hearing how to fix it.
    I actually have two of the Q's and they both did it and now by just pushing a lot of buttons in no particular order the phone came back on.
    Is this normal or will it go back to the White Screen with Alltel?

    Thanks

  • Wizache Jan 03, 2008

    I have the very same problem, mine is brand new and shut itself up and wouldnt turn until I took out the baterry.



    I hope somebody has a solution, or in its case can tells us how common is this, maybe we should change de phone

  • Nathan Schrock
    Nathan Schrock Jan 08, 2008

    I also have the same problem, Usually while listening to streaming radio the phone will shut it's self off without any notice and won't come back on untill you remove the batter for about 5 minutes and then re-install the battery and the phone comes back on and works fine. Horribly annoying.

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Http://horizonwirelessonline.com says thay they can restore any white screen phone or device.
Steve Vasco, is their TOP Dog
email them

Posted on Jan 05, 2008

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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