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GE Refrigerator Water Not Dispensing

I Bought the fridge in early summer 2005. Serial number GH239394.
The water stopped dispensing recently. The ice maker is working. All other systems on the fridge work just fine (i.e. I've almost ruled out a faulty motherboard)
I disconnected the line which exits the valve body, and the water flows out of the valve when I activate the switch. I.e. the valve is working.
I then disconnected the line right before the upturn into the freezer door -- at this point, the water has already exited the cooling loops in the fridge; the water flows freely at this point as well, which rules out ice or air bubbles.
So the blockage is somewhere between the door up-tube and the dispensing nozzle.
My top guess now is that the up-turn tube got pinched or bent somehow, but I cannot see any visible damage to the tube. I'm at a loss as to how to remove this part to give it a full inspection.
My other guesses are (a) a section of the tube in the freezer door has iced up (is this possible?) and (b) that sediment has somehow gotten lodged in the tube (which I rule out because I've always used a filter which I've replaced a couple of times); and (c) there's some other unknown in route through the freezer door.
Thanks in advance,
joeybldb

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  • joeybladb Dec 30, 2007

    The model number is GSH25JSRF SS

  • htguy Jan 03, 2008

    My GE has the same problem of freezing the water line in the door. I called GE about the kit to fix it and they had no idea of what I was talking about. (Big surprise). Do you happen to have the part number for that kit?

  • joeybladb Mar 07, 2008

    I tried leaving the light on as was suggested, but that didn't work. I turned the freezer thermostat up with no avail.




    Finally, I took a small syringe filled with a salt water solution, and sprayed it up the spout and let it sit in there for a couple of hours. And it worked! Salt is a freezing point depressant; if it's good enough for my driveway in winter. joeybladb

  • Anonymous Mar 26, 2009

    i have the same problem, next time i'll buy a ice box made over sea's that way when i get the run around i'll deserve it. no more g.e. for me joe





    water in door keeps freezing up.

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I fixed mine by leaving the light on the dispenser on. It took about 6 hrs, but the little heat from the light bulb was enough to defrost the water line.

Posted on Jan 07, 2008

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Had the same problem. No water to the dispenser. After removing the grate at foot of refrigerator was able to get water to bottom of tube. Careful with the funky little coupling, push the white ends inward to disconnect. Turned off refergerator for awhile and used a blow dryer to warm up the dispenser area from the outside. Be careful not to damage plastic by over heating. Also tried to warm the exterior of door but not sure if that helped. Used a hand activated vacuum pump on the water exit spout. Took a long time but evidently the water just prior to the spout had frozen. Had run a small metal wire up the tube from the bottom and it went nearly to the area of the dispenser so I don't think there had been any ice except at the area around the dispenser spout.
Hope this helps.

Posted on Dec 31, 2007

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With the setting on high, blow dry the dispenser area for about 2 minutes and also blow dry the inside freeze door right behind the dispensing unit for about 3 minutes. It worked right away!

Posted on Jan 04, 2010

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I have a similar problem with my GE refrigerator and I open the freezer door and using a hair dryer i blow heat over the area where i think the pipe froze (randomly i blow that whole area as i dont see the pipe) and with in ten minutes water starts to dispense - do the blowing and close the door and test the dispenser every few minutes. Try this before calling GE/handyman.

Posted on Sep 27, 2009

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That model had a promblem with iceing up in the dispenser area ge made a kit for it and for awhile wold give it free for a while with instructions call 1800gecares and tell them you have an iceing up in the freezer door unit they may send you one calld rework kit for ice in freezer door or something if you open your door and see frost around the chute you can kinda push in right there and hear the ice in the door then bet thats the promblem

Posted on Dec 30, 2007

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Thanks for the help here it's great. I have the exact same unit from GE and it was clogged with Ice right behind the dispenser. Turning on the light, opening the door and used the hair dryer on the inside of the door just behind the dispenser as well as the front. I also used a little wire pressed through the front white tube. Be care and let time do the trick. I fixed min in 15 minutes. Thanks for this great advice.

Posted on Nov 14, 2009

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The light bulb trick worked perfectly! Our dispenser worked intermittently for about six months, then stopped working altogether. We didn't want to give GE any more money by paying for a repair kit. So I left the light on and about four hours later--ta da. Not a permanent solution, but glad to have found a quick, easy fix. On another board, several people had luck by attaching a large piece of foam behind the ice maker.

Posted on Jun 04, 2009

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HI,

THE SALT WATER SOLUTION WORKS. I inserted a smaller hose into the dispenser and proceeded to squirt warm salt water into the hose. with a syringe I also pressuredized the hose by crimping the hose while I refilled the syringe. It took a while.

Posted on May 31, 2009

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I had this problem for the last few years -yes turning off the freezer with the door open for a few hours worked but is a royal pain in the neck. Using a hairdryer for 15 minutes does too, when it keeps freezing up agin every day. I also had a repairman install the GE kit to keep it from freezing - it worked for awhile, but then stopped working, and the water line again froze up. Looking at solutions around the Internet, the one that made the most sense suggested that there was insufficient insulation in the freezer door directly behind the water dispenser; i also noticed freezing air blowing directly there when the freezer was running. So I simply stuffed a cloth towel on the inside of the door where the ice comes through, and hanging down in front of the flat part behind the dispenser - and it did not freeze for several days. i then got a flat piece of insulating styrofoam, about 10inx11in, attached it by velcro to that flat part on the inside of the door, and have not had a problem since.

Posted on Feb 22, 2011

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I have the same problem as described (no water but ice machine working) and it sounds like it is the same GE model within the same time frame as joeybladb (installed at the end of 2004 freezing water line in the last 2 weeks). I fixed it the first time by moving the contents to the lower part of the freezer and leaving the door open for about 45 minutes. Seemed to clear the line and the food didn't defrost. I will definitely try leaving the light on and see if it keeps the water moving and, if that doesn't happen I'll try calling GE about the kit. I'm a bit annoyed really as I bought all GE appliances and have had problems with the dishwasher and have already had to replace a tumble dryer; both installed at the same time. IHM

Posted on Feb 13, 2008

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This is a common problem where the water line freezes in GE refrigerators. I had the same issue, took hours to debug and find a part for it. Fortunately, the water line heater is a cheap and easy fix. You can read about my symptoms and find the part for only $30 in my blog post.

Posted on Dec 13, 2010

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As cheesey as this sounds, I wanted to do the salt water solution but didn't have a syringe readily available. What i did was simply disconnect the hose, sucked all the water out of the hose and tried to blow air into the hose. I capped the hose with my thumb and quickly reconnected it to the pump. Immediately pushed the arm for water. A small chunk of ice followed by the blast of air and free flowing water followed. Entire repair time approx. 2 minutes.

Posted on Nov 25, 2009

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The water tube heater , is pt # WR49X10173 . It does come with instructions .

Posted on Nov 15, 2009

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Iced up water line was the problem and I used the blow dryer for a few minutes down the ice chute on the inside of the door to warm things up. I closed the door to check and see if the water was working every minute and it was cured in no time!

Posted on Sep 07, 2010

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Model NO:GSH25SGRESS

Water dispensing not working so tried turning the frige off overnight but no luck, finally called GE consumer Service and they will be sending a technician next week.Apparently the motherboard with this model is faulty and is a know issued.The service will be free of cost although it has been 3 yrs plus since we bought the appliance.

I suggest call GE Consumer service right away if any issues.

Raj

Posted on Aug 22, 2008

  • TheDarkKnigh Aug 22, 2008



    Water dispensing not working so tried turning the frige off overnight but no luck, finally called GE consumer Service and they will be sending a technician next week.Apparently the motherboard with this model is faulty and is a know issued.The service will be free of cost although it has been 3 yrs plus since we bought the appliance.

    I suggest call GE Consumer service right away if any issues.



    Raj

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Tried the blow dryer solution. i think it worked, however, could i have over done it with the heat? the water worked for a minute, but then stopped. now, the ice dispenser is also not working. there is no clicking sound when pushing the dispense lever. there was a minute ago. did i kill a switch?
markaboerne

Posted on Apr 14, 2010

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This blog has been very helpful. Everything with the ice and wader stopped. I ordered the dual celluloid in the back or the refrigerator and everything started working a few days later the water stopped but the ice worked fine. The water has been off for over a year and I had been thinking of buying a new refrigerator. But I could not pay 1,000 for water. I bought bottles and used the faucet with no filtering. This week I looked at the blog and realized my problem. I turned the freezer thermostat to one over night and took all of the vegetables and frozen food off he door. The next morning it worked fine. I turned the thermostat back up to 6 or 7 and it quit working again. I turned the thermostat on both refer and freezer to 4 and it now works fine. I had the thermostat to high in both areas. I hope this will help.

Posted on Jan 16, 2010

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