Go to all in one program
at the top left click on Maintain\Troubleshoot
Right window click on Device Status And Ink Levels
that will open a new window
Click on The button that looks like 4 different colored ink drops
Click on Install a new print cartridge
Click on Next
Now you should be in Select The cartridge installed
Open lower drop down window and click on No its new
Follow the prompts from there or click OK
This should fix the problem.
It will not retrieve the downloading application for scanning
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