If the sound doesnt work on your computer it's probably the video. try putting other videos on that do work on your computer becuase then you can figure out if its the videos causing the orlbem or your mp3. heres a link to the sansa forums just in case http://forums.sandisk.com/sansa/board?board.id=e200
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Log onto the RCA website and download the RCA SMV Video Converter. The Opal only plays videos that are in one specific format. This converter will put your videos into that exact format (see Resources below).
Install the RCA SMV Video Converter once you have downloaded the software.
Open the RCA SMV Video Converter software to begin putting videos onto your RCA Opal. Connect the RCA Opal to your computer using the USB chord that came with the device.
Wait until the RCA SMV Video Converter software reads that the device has been connected. You will know this when the bottom of the software screen reads “Player Detected: Opal 1GB 2GB.” Select the “Browse” option to find any videos that are on your computer which you wish to add to the RCA Opal. Click the box next to “Transfer output files to OPAL 1GB 2GB after conversion is complete” after you have selected all of the videos which you wish to convert. This will automatically add the videos to your RCA Opal after they have been converted.
Click the “Convert” box after you have selected all of the videos. The videos will automatically begin to convert to the correct format. Once they have been converted, your videos will automatically upload to your RCA Opal.
you must upload sansa media converter from the cd that came with the mp3 player. once you completely upload it you open it and click "ADD MEDIA" and select the videos, then hit "CONVERT" and it will convert them to a *.mov* format