The dog feed switch does not work--material gets caught when sewing and the entire face plate with bobbin,etc needs to be taken apart to release material caught inside. the dog feet switch does not adjust the dog feed--like it is not attached. Upon opening the face switch the first time--the inner workings of metal appear to have been scratched like filed--my husband thinks the finish work was not completed after putting parts together--I think it looks like it has been refurbished. When I purchased it, there was no manual and half the accessories that were to accompany the machine--were missing, Saddly, I did not realize this until months later--I used my old machine, sine I could not get the new one to work properly & it was during the holidays. So now--I am stuck with a malfunctioning machine & am gravely disappointed.
Find a local dealer who sells Janome. This machine and most Kenmore's are made by Janome. However I know theyb will charge $80 or so to ven lok at it. I have this same machine also refurbished and no big issues as yet except buttonholer foot was broken when I got it. Am still awaiting a new one a month later.
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This button simply reverses the action of the feed dogs of the machine. Remove the thread plate and all the mechanism (bobbin, bobbin holder, etc) you can in the bobbin area. This should give you a better view of the operation of the feed dogs. Rotate the machine with the hand wheel to see how it operates. Continue rotating the hand wheel and push the reverse button. See if you can spot what's preventing the feed mechanism from reversing its rotation. Hopefully it's as simple as material or thread buildup in the mechanism.
Check to be sure you have not inadvertently dropped the feed dogs on your machine. Dropped feed dogs are used for 'darning' or 'free motion quilting.' Below is info from Troubleshooting Manual:
Fabric does not feed through the machine The feed dogs are lowered. Use the feed dog position switch to raise the feed dogs. 81 The stitches are too close together. Lengthen the stitch length. 42 The wrong presser foot was used. Attach the correct presser foot. 179 The needle is bent or blunt. Replace the needle with a new one. 34 The thread is tangled. Use scissors, etc., to cut the tangled thread and remove it from the race, etc.
Sewing machines have a "free sew" that allows you to move a hoop by your own choice any way you choose. This means the feed dogs are below the plate and will not move the material forward or backwards either. You need to find the button and switch it to feed.