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If the drive was working fine earlier , and has suddenly quit working , Remove all media from the drive. Download and run the following patch from micorsoft . If it doesnot fix the issue the dirve would have to replaced.
The driver needs to be reloaded. It may still be in the Dell Utilities Program, the Dell Drivers File, or it can be downloaded from Dell's website. Go to Control Panel/System/Hardware Manager and drop down to CD Rom Devices. Right click on your product and click on drivers/update driver. If your device isn't listed there go to install hardware in control panel. You might want to swap the CD rom unit with a known good one. On three occasions I've had the CD Drivers be OK, but the Windows drivers were corrupted. Had to reload the operating system completely to make it all work again.
U need to reinstall the driver for you cd/dvd rom drive u can do this by "Start right click computer select properties click hardware tab ,device manager then dvd/cd rom drive uninstall driver then click action tab check for hardware change i should be gone after this step go to the dell web site and download the correct driver for your cd/dvd from the web site here is the link http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen this should fix the problem hope this helps
Yes it matters! You need to go to www.support.dell.com and select "I'm looking for drivers and downloads". If you don't have the proper version of Adobe you will be prompted to install it. Once installed return to "drivers and downloads" and enter the "service tag",(serial number) of the 820 laptop. Dell keeps a listing of drivers for every customer's computer they sell.