Question about Logitech G7 Mouse

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Logitech G7 Mouse problems

The pointer on my G7 wireless mouse freezes intermittantly on screen for no apparent reason, then comes back after some five to ten seconds...any clues

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  • WarDragon Jan 04, 2008

    cursor stops responding after 5 seconds it works again.

    It does this quite often and seems to be getting worse.

  • Anonymous Feb 15, 2008

    I have exactly the same problem; cursor freezes on screen for 3-5 seconds then restarts. It has been getting worse and happening more frequently ever since i first noticed it..

  • Anonymous May 19, 2008

    same problem

  • escapedg002 Oct 28, 2008

    Same problem here.

  • screwdriver1 Mar 09, 2009

    Yeah same problem. Mouse freezes randomly then starts again then freezes again after awhile. Pretty crappy for an expensive mouse.



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This is a well documented problem with the G7.  Which sucks b/c this is the best mouse I've ever used.  Thankfully though the problem appears to be the battery contacts on the inside of the mouse just get pushed back with changing the batteries.  Solutions I've read about is putting a few layers of tape on the back of the battery to push the battery further forward agaisnt the rear stop.  A drop of solder on each of the battery contacts would also do the trick, but getting the solder to stick is a trick.  (If you try this, it is very bad to heat up a battery with a soldering iron, so be extremely careful).  A better solution is to take the mouse apart, a brief overview of disembly can be found here,

Although since I didn't have teflon tape laying around...if you have used the mouse enough or just push a bit on the pads, you can see the outline of the screw holes, and just cut through the pad w/ an exacto knife.  The one under the label already had scored lines which made that one easy.  Once the cover is off I just used the tip of the exacto knife to pry the contacts out a bit more (remove the battery before disembling), cleaned the scroll wheel off, and put the mouse back together.  Works like new so far, which is good b/c from what I've heard Logitech isn't very good about replacing the mice w/o a recipt (which I think I lost after a week, nevermind 3 years).

Hope that helps, this really is the best mouse.

Posted on Jan 25, 2009

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I've had the now infamous G7 intermittant freezing issues for over a year now, first with XP and now with Vista 64bit on a brand new OS install (same hardware). As others have noted there is a strong consenus that this is a hardware issue potentially related to multiple factors including radio interferance, battery malfunction / contact issues, usb power, etc.

Here is a list of things to try, any of which may (or may not) solve the problem:

1) unplug the usb transmitter from the adapter and plug it back in. This did the trick for me about 50% of the time. Sometime toggling the DPI buttons (the + and - buttons on the mouse) up and down also helps.
2) if the freeze gets so bad that the cursor wouldn't move try shutting down the PC, unplugging the cord to the power supply, toggling the power supply switch to discharge the motherboard capacitors, then turn on the PC and reboot.
3) clean the battery contacts. Remove the battery and use one side of a Q-tip soaked in isopropanol and clean the contacts on the battery and inside the mouse (the 3 prongs sticking out of the end of the battery slot). Make sure to use the dry end of the Q-tip to remove all of the isopropanol before sticking the battery back into the mouse.

4) if the transmitter is near a wireless router or other transmitter (bluetooth radio, modem, etc.) place it as far away from these devices as possible.

Posted on Apr 07, 2009

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Had the same problem, contacted Logitech and they had me do the usual troubleshooting steps (try it on another computer, make sure most up to date software, does it happen in multiple programs, etc.), which i had already done but humored them nonetheless and they ultimately decided it was a hardware failure and sent me a new one. There is a 3 year warranty on the mouse from logitech so if you still have the receipt (or in my case the online retailer still had my invoice history) then with a little bit of work you can get a new mouse. Best of luck.

Posted on Nov 18, 2008

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When this behavior is observed when using a Logitech product withinWindows® XP, it may be caused by a feature within Windows called"enhanced pointer precision". This feature may conflict with Logitech's software, causing the erratic movement. Enhanced pointerprecision became available in Service Pack 2 and therefore is notapplicable in any version of Windows® XP without Service Pack 2installed. For more information on enhanced pointer precision,please click HERE. If this link does not work, then you should go to Microsoft and search for Knowledge Base article 895550.

Please see these articles from the Logitech database for possible troubleshooting tips as well:

Troubleshooting: Erratic Cursor Movement in Optical Mice and Trackballs

Mouse cursor is uncontrollable or behaves erratically

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Interference with Cordless Products

Download latest version of software

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P.S. – I would greatly appreciate a FixYa!rating if the solution I provided fixed or helped you resolve your problem.

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