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Xbox tray does not open when the button is pushed, we opened it manually but the tray then closes and stays closed

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Re: Xbox tray does not open when the button is pushed, we opened it manually but the tray then closes and stays closed -...

Keep tring if it does not work post again.

Posted on Jan 06, 2008

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My xbox 360 tray wont stay close how do i fix it

Do you mean the CD tray won't stay closed? If so check the simple things first. The button that you push to open and close the tray is actually a lever that pushes a much smaller button below it. Make sure that your eject button is not stuck down for some reason. Check your cd tray and the bay to make sure nothing got inside that is preventing the cd tray from closing all the way. I believe if something gets in the way the tray will automatically re-open. You can also take some compressed air and blow out the cd tray to remove any debris that may be blocking the tray from closing.
If none of the above simple steps work I believe it boils down to 2 things. 1. An object inside the case or tray that is preventing it from closing all the way or... 2. The eject button is stuck down.
If your comfortable with it you can take apart your xbox case and remove your CD/DVD player and ensure the button works properly. You can do a search on this site or youtube for instructions on how to take the case apart if needed. Once the case is apart the CD/DVD player is easily removed. You will then notice that the switch you press on the outside of the Xbox to open and close the CD/DVD tray is actually a lever that presses a much smaller switch directly on the front of the CD/DVD unit. You can then test your eject switch directly by pressing the button directly with a ball point pen or a pin. If the bay does not open and close properly at this point it may be necessary to replace the CD/DVD player and I do not know if it can be replaced or not. Hope this helps.

Nov 15, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 disk tray willo not stay closed.

i dont know lol have it send in if your warranty is bad hit me up ill send you cash

Aug 14, 2009 | Microsoft Xbox 360 Console

1 Answer



Feb 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox dvd drive

I have had both these problems before.

For the drive tray door that will NOT open do this.
  1. Turn off, disconnect from the TV and unplug your XBOX (otherwise your risk the remote chance of causing a short).
  2. Get a paper clip and insert it into the tiny hole just to the left of the power button to manually open the tray door.
  3. While the tray is open take a Q-tip (aka cotton swab) and clean the edges of the tray guides and carefully spray a little compressed air into the bay (***do NOT shake can before or during use and hold the can vertically so only air and no refrigerant comes out***).
  4. If this does not fix your problem you while have to have your XBOX serviced unless your are comfortable taking your XBOX and DVD drive.
For the DVD tray that will not stay closed.
  1. See step 3 and 4 above.
For disassembling your XBOX and DVD drive there are numerous guides online. (

Dec 11, 2008 | Microsoft Xbox Console

1 Answer

Xbox 360

.... and why you press the button for close... only push the tray and enjoy your videogame

Nov 29, 2007 | Microsoft Xbox 360 Console

2 Answers

My xbox wont stay shut

push it in until it closes .i know it sounds crazy but it worked for my ps2. i dont know about xbox though.

Nov 13, 2007 | Microsoft Xbox 360 Console

2 Answers

Disc tray won't close!

i know this sounds carzy but mine just did that and i pushed it in hard but not too hard and then tried opened it and when i hit the close button it worked

Oct 27, 2007 | Microsoft Xbox 360 Console

3 Answers

Disc tray stuck closed

Is it making the noise like it will open then getting stuck? If so, this can be tricky! It happens with me sometimes. Press the open button and as it goes to try and open push the disc tray in slightly and up and it should pop open, it does with me anyway.

Oct 22, 2007 | Microsoft Xbox 360 Console

3 Answers

Xbox does not read discs.

Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply. All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor. Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.

Aug 16, 2006 | Microsoft Xbox Console

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