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TomTom One No Sound

No sound. No help on TomTom website. Whatz up?

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Re: TomTom One No Sound

Tomtom one doesnt have the fm transmitter, try clicking on the navigation screen ie, where it shows the maps, menu 1 of 3 should come up, select the spanner icon, which is change preferences, you should be presented with preferences one of 7, which the lower middle one should show a speaker, if the speaker says turn sound on, click on the icon, if it has a red cross saying turn off sound, then leave it alone and click the arrow to get up preference menu 2 of 7, this has volume preferences,, you can slide it to 100% and do a test. select done to return to navigation screen.

Posted on Dec 30, 2007

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Once you have started yout tomtom, go into Change Preferences and observe the icon for the sound setting. This is on page 1 of 5. If the sound is set to be off, you will see a speaker image, with the legend Turn on sound underneath. Tap the icon, and this will turn the sound back on again. Hope this helps.

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1 Answer

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Some TomToms ( especialy early ones ) are reported to have faulty speakers. Its most likely this is the fault on yours. Another problem particular to TomTom one is the external speaker jack on the base of the TomTom. Thsi jack socket also acts as a switch to turn off the internal speaker when and external one is used. When a plug is inserted it opens 2 contacts and they colse again after any plug is removed. If these contacts have remained open or been bent or become dirty this will cause no sound out of the internal speaker. However , there are routes the TomTom circuit uses to get sound to the speaker. One is direct ...... This is how you hear the TomTom Drums sound ...and the other is for 'most' other sounds , via the external speaker jack.
This gives us a possible check on any report of faulty sound as follows.
If you hear the TomTom drums OK , then this proves the speaker is OK too. BUT , if you hear no further sounds after the TomTom drums then it will be almost certainly be the speaker jack socket thats at fault.

Good luck

Jul 11, 2008 | Tomtom ONE GPS Receiver

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i updated my tomtom via computer using their software , it put on a newer version tomtom on it and hence the sound started to work, but shortly after it would not startup again- reset is no longer working....who would have thought youd get such technical probs with the device manufactured by tomtom being the leader in its field.

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1 Answer

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First try plugging in headphones and seeing if that works. If it does, your speaking is history and you need to contact TomTom tech. support. They will replace the speaker for you once you send your model to them. If that does not work either, you will still need to contact TomTom, but the problem will be very different. There is a slight chance the sound board for it has gone bad. I am not sure what they will do for that problem, but they should replace the unit for you. Contact them at

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