Question about Sony Handycam CCD-TRV57 Camcorder

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Tape deck When I hit the eject button the tape deck will not open up. Please help.

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Re: tape deck

Hit it with a large hammer , if it does not open then ... im affraid its a trip to the sony shop to buy a new one & dont forget you can claim for a new one on your house insurance .... so all is not lost

Posted on Dec 29, 2007

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Hi, My Sony DCR-HC32 handycam's tape mechanism is giving me some problem. It ejects and the tape deck opens up properly but after putting a tape and closing it, the tape deck does not go in. I tried with or without tape but it doesn't go in. It is still open.
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Can not eject tape


It seems that the deck was stuck or some parts have stuck to lower down the deck. You can try to push the eject button while helping the deck by gently opening or lowering it down. Just be careful on doing this to avoid any further damaged on the rotating gear inside.

Hope this helps .

Let me know for any clarification

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Can not eject tape

I had same problem, while transferring media from TRV-16 to DVD, tape would not play, then would not eject. This after transferring several tapes to DVD. I tried several things over the last couple months that did not work before finally getting it open today. It did me no good to remove several of the outer panels that were each held by two "tiny" phillips head screws each. Went to the internet, found your post, also found a post that referred me back to SONY page which follows.......

Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
  1. Turn off the camcorder.
  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

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Try this...

Hit the eject button. As soon as it makes it half way, take the battery out.
Leave the white cover open, put the battery back in.

This should take the tape cartridge up all the way and eject the tape.

I had the same problem and it ejected the defective tape


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The tape might be wrapped around the head or the capstan. The mechanism is delicate so you risk more damage by trying yourself - check with some of the repair shops on the Fixya home page for prices to remove the tape.

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