Question about Panasonic KX-TG5632 Phone

1 Answer

No caller ID displayed

I have my phone service via the cable; but the caller ID doesn't work with this phone system.

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  • napp Feb 05, 2008

    It appears to be more of a phone issue, because the caller I.D. functions properly on the caller I.D. boxes when installed

  • jeaniegirl Mar 01, 2008

    I have my phone via cable the caller ID was working fine and the caller ID just stopped working the phone works but not the ID.

  • Anonymous Mar 27, 2014

    static so loud I can't hear callers. I have let three phones die and completely recharge with same results. Service provider already checked their system. It's OK.

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  • 106 Answers

If your cable service is transmitting the caller id data, and the phone has that feature and is working properly, you should be getting the caller id after the second ring. The only way to confirm where your problem lies (the phone or the cable service) is to take your phone to a regular phone line with caller id and see if it works, and vise versa. My guess would be that the Panasonic phone is working fine on a regular phone line of which it was designed to do, and the problem is in the cable carrier not conforming to industry standards. But I may be wrong.

Posted on Feb 04, 2008

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Hi

Thanks for using FixYa. I think you have stored more than 100 Caller ID messages and hence the caller ID is not showing on Uniden Tru8888. In the following cases the caller ID will not be shown-

If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.

When the call is received via a telephone company that does not offer Caller ID service, the caller’s phone number and name does not appear. (This includes some international calls.)

When the call is via a private branch exchange (PBX), the caller's phone number and name may not appear.

You may receive any one of the following messages:

When a private name is received; Private Name
When a private number is received; Private Number
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When a unknown number is received; Unknown Number
When invalid data is received; Incomplete Data

The Caller ID list stores information for incoming calls - even unanswered calls. You can store up to 100 Caller ID messages and phonebook entries (including Speed Dials) for each handset and the base. You can view the Caller ID list through the handset or base during a call or when the phone is in standby mode.

Memory locations for Caller ID messages and Phonebook entries (including Speed Dials) are common, you can store up to all 100 entries for each handset and the base. Caller ID messages are not stored when you have 100 phonebook entries. When you have stored a total of 100 phonebook entries and Caller ID messages, the oldest Caller ID message is overwritten.

Please do rate the solution and revert for further assistance.


Thanks
Rylee

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2 Answers

No caller ID displayed


If you have digital telephone with cable. First thing you should do is contact the billing department of your service provider. Make sure you are in billing for caller id. If you are let them know you are not receiving service you are paying for. Have them check your number in the switch. Which is the system that allocates each call that is made to and from your number. If this feature is not activated properly in the switch you might be paying for a service that is not properly activated. If all is correct with service provider. Try using another phone that has the caller id feature just to make sure it's not the actual phone. If both phones still doesn't display caller id. You should have your service provider send out a technician to troubleshoot your home telephone lines to make sure all phone jacks and telephone lines are secure and corrosion free, and have them verify service while there. You should also ask about a credit for the time the service was activated until the time the service actually worked.

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1 Answer

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I FIXED IT!!!  YIPEEE!!

What I did was UNPLUG the base's power unit from the wall... waiting about one minute, and plugged it back in.  That caused it to "reboot" the entire system, and the CID now shows itself.

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Caller ID information is transmitted between the first and second ring. With business phone systems the system itself needs to collect this information and then pass it along to any phones that are programmed to ring at any given time.

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