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HP-T4254 Samsung Plasma - Cracked Screen

I have had this set for about a week. This morning I reran the channel auto program and when I returned 30 minutes later, the TV was making a loud humming noise and the screen was black with no picture, even the menu will not appear. When I got close to the set I can see a 20'' crack that starts in the top middle of the screen and then goes down 6" and then extends right another 10 or so inches, and the top of the TV was very hot. The crack appears to be about 1/2 inch from the front of the screen. I called Samsung and have a service center appointment in my house next week. The crack was not caused by physical damage, but I am afraid they might diagnose it as that, physical damage which is not covered by warranty. Has anyone ever heard of this? Thank you.

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  • Keitarocamo Sep 11, 2008

    I am having the same problem but i have had my tv for a year now.

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  • 7 Answers

This appears to be more common than Samsung lets people know. There isobviously a manufacturing defect. Same thing happened to my tv and it was only 4 months old. Samsung refuses to honor their warranty claiming it's physical damage...no kiding...there was a pop like a small firecracker going off inside the TV and the screen broke. You think think with this kind of catostrophic failure there would be physical damage? We're going after Samsung (BBB, FTC, small claims, etc.), if we can get enough people maybe go class-action.

Posted on Aug 30, 2009

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Posted on Jan 02, 2017

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If you need the code list for the original HP-T4254 remote, BN59-00599A, these are listed in the manual starting at page 22. The steps to program the remote are on the preceding page. Crutchfield has the manual on the product page: http://www.crutchfield.com/S-TYaga4aDv9F/p_305HPT4254/Samsung-HP-T4254.html . The direct link to the manual is http://pdf.crutchfieldonline.com/ImageBank/v20071022131600/Manuals/305/305HPT4254.PDF .

Please note that the codes programmed into the remote will probably not operate devices that are newer than the TV. Sometimes electronic devices that were released less than 6 months before the remote was programmed will not respond to the available codes in the given remote.

If you are trying to find a Samsung TV code that will work with another remote, please indicate which universal remote you are trying to program. (There is a Redi-Remote replacement for the BN59-00599A that does not function as a universal remote.)

I hope this helps.

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