Question about Gateway Profile 3 PC Desktop

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2002 gateway profile shutdown problem

In June of this year my 2002 profile had issues which couldn't be fixed, so the gateway guy had me purchase a new hard drive and more memory. Last week I started having the same issues. Slowing down, shutting off, screen looking like graph paper dots, and hard to start. Got in touch with Gateway tech again and it seemed like the problems was solved, but now it's starting again. Screen just goes to black and there is a "click", there's a silly shut down noicse, it's off, but the power button is still green. Has to be manually shut off. Then's it's terrible to restart! Help! Is it a power problem? Can I fix this one? Got a message yesterday about NVDIA graphics driver--said there was no fix as of yet then asked if I wanted to fix it?!?

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  • 3 more comments 
  • fitzbar Dec 31, 2007

    I don't understand what the device mgr is--is it the install/uninstall? What exactly am I supposed to uninstall? How will I see anything if I uninstall a graphics driver? (stupid question?) Where is the site to reinstall the driver? Why is it if I can finally get the computer to boot up I can get it to stay on if I go into safe mode with networking? You need to be more specific--I'm not understanding the terms. Thanks for being concerned for me.

  • fitzbar Dec 31, 2007

    I guess I read your answer too quickly, I see you gave me the answer to why it stays on. Thanks again. Do you think I could have a power problem as it's so hard to get it to come on? Would it help if I brought it to a repair shop (Geek Squad) or just cost me $$$?

  • fitzbar Dec 31, 2007

    It seems to run fine in safe mode but I want to be able to print from web sites. Now it's on with no problems and no funny graphic dots in the start up screen. I did reinstall xp oper sys in June when I got a new hard drive, don't think I could do it again withour step by step instructions over the phone.

  • fitzbar Jan 01, 2008

    Tried fixing this and there is no compatable graphics driver for my 2002 Gateway Profile 4 (not 3 as I thought it was) with Windows XP. I seem fine in Safe Mode with Networking but need to go to Normal Mode sometimes to be able to print from the Web--need my crosswords from AARP! I really appreciate all the help--just with I COULD download a new driver!!!! Last time I pressed thanks for trying and then the Post it message never went through, so this time I'm thanking in advance.

  • Anonymous Feb 27, 2009

    I seem to have the same problem Acts like it over heated but then then reboots like it crashed. I am sure it is not a graphics driver. My Bets Guess is a Bios Glitch or something with ACPI Controls. when a device goes to sleep or hibernation. Not sure. its been killing me. Does it in WinME, WinXP, Win2000, Win2003 even various Linux. My Profile is the orignal I think a Profile 1



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You need to uninstall the graphic drivers for the card and install new ones from the makers site.

This can be done in device manager by right clicking in the display adapter and then uninstall. Then reboot and install the new up to date ones. Sounds like the ones you have in now are damaged or corrupt.

Doesnt explain the slowdown though sorry :(

Posted on Dec 29, 2007

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  • Graeme Fallows Dec 31, 2007

    Its working in safe mode as the graphics drivers arent loaded.

    No problem :)

    To get to device manager go to the control panel then system then the hardware tab and then device manager.

    expand (click on the + sign) the display adapter and it will show your graphics card model. Right click on it and select uninstall. Then reboot.

    Download the new drivers from the nvidia site according to what model of card you have.

    best to do that first.

    Hope that clears things up a bit?

    Dont be shy about asking "stupid question" as we all had to ask them to start with :)

    Was my fault for being too vague....sorry.

  • Graeme Fallows Dec 31, 2007

    If the graphic driver is damaged/corrupted then that can cause all sorts of problems when its load during startup. 

    If you start in safe mode everytime does it work fine?

    If the computer is 5 year old then it would be a good idea to reinstall
     the operating system as it get slower with age. Normally after 2 to 3
     years of normal use it will need formatting and reinstallin.

    I redo mine every 3 months but that due to my obsession with
    overclocking which tends to trash the os when it all goes wrong!! :)

    Instructions here

    but you will also find pleny of guides via google.

    Just remember to back up all important data first as ALL data is destroyed during a format. The great thing is that pc will run as good as the day you bought it
    or in your case even better as you have upgraded the ram!!

    If you still have problems after reinstallation then we can start considering hardware problems.

  • Graeme Fallows Jan 01, 2008

    Just try fixing the graphics drivers then.



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