Question about Ricoh Aficio 1515MF All-In-One Laser Printer

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Not receiving some faxes

I'm not receiving faxes from some companies but having no trouble whatsoever from other people. I spoke to the company who sold us this machine and she offered no help at all. I'm not sure if this problem is listed in our manual but they are pretty confusing and make one jump from page to page and manual to manual to figure something out. Some further details would be, in the past we never had problems with this, our phone system went down a couple of months ago, and after we repaired the system we have trouble receiving faxes. As a matter of fact I think most of the people who we have trouble with have long distance numbers, not sure if that has anything to do with it. With a few locals having problems as well. We hear the machine trying to accept the fax and we hear the dial tone after several failed attempts. I think this should cover most of it, any help would be really appreciated.
Thank You

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Re: not receiving some faxes

Hi , this problem are mainly caused by country code settings in the machine it might be that the country code settings were cleared some companys does not put the jumper on the battery on the back of the fax unit so when there is a power failure the country code resets back to default if you can tell me wich country you are i can get you the correct code and send you the prosedure on how to correct this .

Posted on Jan 07, 2008

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Only thing I see is this.

Customizing your settings using the Lexmark Fax Solutions You can adjust the fax settings in the Lexmark Fax Solutions. These settings apply to the faxes you send or receive.
  1. Click Start onestep.gif Programs onestep.gif Lexmark 7100 Series onestep.gif Lexmark Fax Solutions.
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  3. Click each tab and change the settings as desired.
  4. Press Save Settings after you finish your updates. Nothing is saved until you press this button.
  5. Click Close.
The following table contains the Setup and Settings tabs for the Lexmark Fax Solutions.
On this tab
You can
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  • Enter your name, company name, phone number and address as you want them to appear your cover page.
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  • Choose to use error correction.
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Select when to print an activity report is the only close item I can find. Nothing whatsoever about a confirmation report.

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