Question about HP PSC 1610 All-In-One InkJet Printer

2 Answers

Our scanner wont work the printer and copier work fine

When ever we try to use the scanner options, it says no scan options. " you need to install or run the device software fetures "

We dont know what this means we have the disk that came with the printer
the disk says that it is "hp psc 2350series hp fficejet 6200 series"we tries running the cd it installs but the scanner contiouns to say what is says

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  • Anonymous Jan 01, 2008

    Scanner did work--now it does not (says we need to install software.) I either did not receive, or misplaced, the installation disc (think I did this on-line initially) AND still have Windows 98..........which the HP website says they no longer provide drivers for! I am hesitant to uninstall, then try reinstalling from other sites, as I'm afraid I'll lose printing capability completely.

    Additional thought............why are the drivers no longer available for Windows 98??????? There are still a few of us out here using this--who purchased this printer in good faith that HP would offer support even if they don't update.

  • twinpack Mar 04, 2008

    my scanner says no scan options.

  • ycaz88 May 20, 2008

    I"m having the exact same problem with my hp scanner, and it doesnt seem to be recognizing my mac at all even though i have the software installed properly

  • Anonymous Jul 05, 2008

    scanner won't work even though printer does. I have install the disk with all the options and it still does not work.

  • dynamo32 Jul 07, 2008

    I'm installing HP PSC1610 all-in-one on new Pavilion. The printer and copier works but not scan! I run my disk but it says something is missing ...drivers? HELP!

  • lhurley306 Jul 14, 2008

    scanner won't work but printer and copier work

  • claudiaSF Jul 18, 2008

    I have the same problem. I used to be able to scan and now I cant. I am using a Mac. And need help. Thanks.


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You should be able to find a white sticker on the bottom of the printer. The serial number will be there as well. If you have the PCS 1610 than follow the uninstall instructions given by Hp at this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265838&cc=us&lc=en&dlc=en&product=390315&dlc=en&lang=en
Than go to the link below and download & install the 1610 software: HP Full Feature software/driver: No Network Support &
HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch
That should fix your troubles. Look at the fixes while at Hp and if you feel you need other upgrades now would be a good time to download.

Posted on Dec 31, 2007

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I used to have the same exact problem and it was driving me nuts,until I discovered a little trick if you have the HP Director Icon on your desktop click on it and click on scan the item from there and it should hopefully work.

Good Luck

Posted on Jul 12, 2008

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