Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sansa 1 gig mp3

Every time i plug my sansa in to my computer my computer say malfunction cant reconize device.

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  • sept_girl Feb 13, 2008

    my sansa keeps repeating turning on and wont go any further and then it wont show its connected when i plug it in into the computer

  • timmyyyrox2 Feb 29, 2008

    i had to put a lot of songs on for my guitar teacher to listen to ( its was like 100 or something) and when i unhoocked it from the computer the screen is blinking with lines going up and down and its been doing it for about 3 hours now. im trying to wait untill the battery dies but i do not know how long that will be.

  • chiefette Feb 29, 2008

    My 2gig sansa was charging, and then froze. Now my computers are saying that the thing has malfunctioned and won't recognize it. I hope it dies soon too and hopefully it will work when i try to charge it again.

    Does anyone know if there is a reset button on it?



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Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:

Posted on Apr 08, 2008


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1 Answer

I purchased this sansa clip mp3 device two days ago and my computer just won't reconize it and respond. I noticed that yellow sign in the usb device list,tried doing everything possible, searched google...

Open your Windows Media Player then plug the sansa in ... it should recognize it .. sometimes it takes a few tries to get it to work .... I think the f5 key refreshes in windows media not for sure try it a few times to see if it finally recognizes it ... hope this helps

Feb 25, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Cannot be reconized by computer, ie states no device connected

Try other USB ports on your computer. A USB port behind a PC usually has the most power output. Try a different cable if there's one available, to rule out a cable malfunction. Try another computer.  NEXT - Refresh the drivers STEP 1 - Connect the Sansa player to the PC STEP 2 - Check under Device Manager -> 1. Right-click My Computer, and select Manage. NOTE: The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode.)
See this tip posted here on this site. This might be what is going on with your player. 
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.  STEP 3 - Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. A brand new Sansa player NOT recognized by the computer when plugged in: This may be caused by one of the following: 1. Minimum system requirements were not met. 2. Corrupted drivers. 3. Computer restrictions. 4. Power issue.   To resolve this issue, try the following solutions: Verify if minimum operating system requirements are met.
Operating systems supported by Sansa players: Windows Vista and Windows XP SP2
Windows Media player supported by Sansa players: Version 10 and 11 Download and install the latest Windows Media Player if it's not installed. 
For MAC users, see Sansa player not recognized by a MAC OS Next Connect the device to the PC in MSC mode View/c200:  Turn on then press and hold the rewind button while plugging to the PC  See List of Sansa players with instructions on enabling MSC mode
If all this has failed - Refresh the drivers
STEP 1 - Connect the Sansa player to the PC STEP 2 - Check under Device Manager 1. Right-click My Computer, and select Manage. SOLUTION 4 - If that didn't work, and you are running Windows Vista, verify if you have Service Pack 1 installed.   If all that does not work - Manually add the hardware driver. STEP 1 - Connect the Sansa player in MTP mode STEP 2 - Manually install the device driver 1. Click Start select Control Panel then select Add Hardware. 2. Click Next to begin the Add Hardware Wizard. 3. Click Yes, I have already connected the hardware, then Next. 4. Scroll to the end of the list and select Add a new hardware device then click Next 5. Select Install the hardware that I manually select from a list (Advanced) then click Next 6. Select Portable Device or Windows Media Device from the list, then click Next 7. Select MTP device, then click Next. 8. Click Next to start loading the drivers. 9. Click Finish to close the wizard.
STEP 3 - Verify if the device is detected properly 1. Double-click My Computer. 2. Check if the device is showing up under Portable devices. SOLUTION 6 - Set user restrictions.
Some computers have user right restrictions that are set to disable access to new hardware. STEP 1 - Log-in as an Administrator STEP 2 - Edit restriction NOTE: Disconnect the Sansa player if connected. 1. Click Start then Run, 2. Type cmd, then the press Enter. 3. After the prompt, type Net localgroup Administrators local service /add then press Enter.
STEP 3 - Reconnect your device

Jan 10, 2010 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

I have a 2 gig sansa, and it will only let me use less that 1 gig of space. how can i use the rest?

Plug the sansa into your computer start computer right click e or f or whatever drive and format. This will erase all data on the sansa and put it back to 2 gb.

Hope that helps.

Nov 14, 2009 | SanDisk Sansa m250 MP3 Player

1 Answer

My computer cant open the file in my e250

1. Plug the sansa into your PC. If Windows does not recognize the clip, unplug it, turn it off, and then put the clip in "hold" mode by placing the on/off switch into the hold position. Hold down the middle button on the Clip while you plug the clip back into your PC. It should recognize it.

2. From "My Computer", find the sansa icon and choose format. Note: this will delete all your music files on the device...

3. Download the firmware updater for the sansa

4. Follow the instructions to update your firmware.

5. If you need additional assistance try calling Sandisk's tech support:
1-866-SANDISK (726-3475)
7 days a week:
4am. - 10pm. Pacific Standard Time
7am - 1am Eastern Standard Time

I hope that helps
Please rate accordingly
Thank you

Nov 03, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


my school computer can't reconize my sansa e270 and i have always use the computer here i don't know what i can do . i tried downloading the recovery device and i don't see a change is some thing wrong with my device because i let one of my friends use the device and they accidently erased all my music and now i want to put some on there and now it won't reconize my device .also i checked the hard ware it is listed under "my computer" but it says it won't activate device and it won't let me trouble shoot it. what can i do, is it broke?

Jun 03, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Computer says"device driver software not installed"

Check Sandisk website to see if they have Vista compatible software. i know that newer usually means better, but in the case of Microsoft Vista, you will be astounded at how many devices are not compatible with the OS. Hopefully SP1 will fix many of these issues.

Apr 04, 2008 | SanDisk Sansa MP3 Player

1 Answer

Sansa 250

What i would recommend you to do is to uninstall the device and reinstall it back...tou uninstall it...assuming that you are running windows on start, right click on my computer and go to should have your system1.gif properties open then click under hardware then device manager...look for the sansa usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer and check to usb has to be under MTP mode or auto....after you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..let me know the outcome...

Plase rate accordingly
Thank you

Mar 22, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sandisk sansa clip mp3 player

I had a similar experience with my Sansa Clip MP3. It wouldn't come on at all, and when I connected it to my computer, a malfunctioning error came up. After browsing the net, I saw a suggestion to fix the problem.

Simply, you must slide and hold the power button for about 15 seconds. This should reset it.
Try to put it on again and it should work! Goodluck!

Mar 07, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa wont turn on/isnt reconized

I will recommend you to get a firmware upgrade for the device...if that doesnt do it, you will need to contact the manufacturer so they have RMA the device,usually update the firmware solve the problems you are having...

Jan 03, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

My computer doesn't recognize my Sansa E200

Make sure player's usb menu is set to MSC, so computer will recognize it. Not sure why, but sometimes it helps to try another usb port on the computer. Good luck.

Dec 29, 2007 | SanDisk Sansa e200 MP3 Player

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