I was given a brand new, boxed Advent ADE-1300K webcam for Christmas so I could watch my grandson open his presents in Canada. I have spent 30+ hours trying to get it to work. I have loaded and reloaded it several times, Restored twice, Defragged, Disk cleaned etc etc BUT I keep getting error messages as follows:
Another application already using webcam (nothing else running!!)
Hi speed USB Device attached to non Hi Speed Hub: Explorer.exe
AMCAP: This graph cannot preview.
I have downloaded the latest edition of Skype.
My sound and incoming images OK
The camera is connected OK (or so it says)
The software appears to be installed OK (I got an installation completed OK message - and it appears on my programs list)
I have switched off all Virus/firewall etc
My computer specs are all OK - Windows XP - pentium III etc - only 15 months old!
What am I doing wrong!! I have tested on my neices pc and all is OK!!
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Re: Webcam not working
Hi speed USB Device attached to non Hi Speed Hub.... this message appears because the USB hub controller is not updated. Try to download USB 2 driver from the following. http://www.softwarepatch.com/tips/usb2-driver.html
Another application already using webcam--- for this error message... try this.. right click my computer. Properties-> hardware tab. -> device manager. check any abnormal marks like a yellow circle or yellow question marks in the cam . also check the COM ports.
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Try your manufacturers site. Get onlineand got to www.google.com In the google search box type: "AdventSupport" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operatingsystem when requested. Download and install the drivers.You can also try Driver Guide http://www.driverguide.com
Open the control panel on the start menu and click hardware and sound, choose devices and printers and see if the webcam shows up there. If it does right click and click troubleshoot. Windows will scan the device for errors. If the device is not visible in the device manager, then you need to install a driver for it. If you let me know the model of your PC I may be able to point you to the right place to download a new driver or you can try the Advent support website.
say which Operating System you are using or what the actual reason is for you
needing to install the Webcam Driver. Have you upgraded your Operating System?
Or did the Webcam just stop working and you want fix it with Driver
re-installation within the same Operating System?
the surface, drivers seem to mainly be about hardware, they are actually mainly
about software. The Driver does not physically control the Webcam. The
Operating System does. What the driver does is (just like a human interpreter
for a guest who speaks a different language from his host), introduce the
Webcam to the Operating System and help them to communicate with one another,
with Driver taking instructions from both and passing it back and forth between
So when one
mentions Drivers, one must also mention the Operating System it will be
talking to. In order for that to be possible, the 2 must share a common
language. If they do not, then the role of 'interpreter' is impossible,
because, then neither the Driver nor the Webcam will be able to understand what
the Operating System is saying.
There is no
such thing as a Webcam Driver. There can only be an XP Webcam Driver, a Vista
Webcam Driver or a Windows 7 Webcam Driver.
Advent is a bad choice of computer brand for you, because it is an Own Brand of
the Dixons Stores Group (owner of PC World & Curry's Digital) and because,
they want all Advent computers repairs to be done, at a price, by PC World's
Tech Guys, they offer NO Driver Support at all on their the Advent Website. If
you type either "download" or "driver" into the Search Box
on the Advent site -"0 Items Found". See here:
All the website
offers is hardware - Laptops, Desktops and Printers for Sale. No online support
So you are
stuck, I'm afraid. Either go to PC World or go back to your previous Operating
System or use System Restore to put your computer back to when the Webcam was
working (only possible, if you have not changed Operating Systems).
All Programs > Accessories > System Tools > System Restore >
Restore My Computer to an earlier time > select a HIGHLIGHTED date
in the calendar and an event in the schedule that preceded the Webcam fault
(When the webcam was working) > Restore > Restart computer? Test Webcam
unofficial websites that claim to have Webcam Drivers for your computer, but
you would have to gamble and take your luck between these sites, because DSG
tightly control all Advent Drivers and officially release them to no 3rd Party
Company, so I have my doubts if anyone else has them - but it is possible. See
here, for example:
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when you go to the menu button on bottom left corner and go to programmes and list comes up you will see cyber cam or something like that in the list click on it and it will come up on screen,hope this helps
If you still have the receipt, I suggest you take the product back to where you bought it. After quite a bit of research I can not find any REAL information on the manufacturer of any Advent product. Everything I'm looking at indicates multiple manufacturers for all Advent rebranded products. My best guess for your future happiness with a webcam is to get one that is manufactured by a reputable and known company. These rebranded products are nothing but headaches for the customers and for us researchers. Sorry but that is all I can do.