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Webcam not working

I was given a brand new, boxed Advent ADE-1300K webcam for Christmas so I could watch my grandson open his presents in Canada. I have spent 30+ hours trying to get it to work. I have loaded and reloaded it several times, Restored twice, Defragged, Disk cleaned etc etc BUT I keep getting error messages as follows:

Another application already using webcam (nothing else running!!)
Hi speed USB Device attached to non Hi Speed Hub: Explorer.exe
AMCAP: This graph cannot preview.

I have downloaded the latest edition of Skype.
My sound and incoming images OK
The camera is connected OK (or so it says)
The software appears to be installed OK (I got an installation completed OK message - and it appears on my programs list)
I have switched off all Virus/firewall etc

My computer specs are all OK - Windows XP - pentium III etc - only 15 months old!

What am I doing wrong!! I have tested on my neices pc and all is OK!!

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  • Anonymous Jan 17, 2009

    I have the same problem. The webcam works on other computers but I get the message something else is using it. I have two other cams and they work fine. Why does this cam work on other computers and not mine. Its unbelieveable.

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  • 57 Answers

Hi speed USB Device attached to non Hi Speed Hub.... this message appears because the USB hub controller is not updated. Try to download USB 2 driver from the following. http://www.softwarepatch.com/tips/usb2-driver.html

Another application already using webcam--- for this error message... try this.. right click my computer. Properties-> hardware tab. -> device manager. check any abnormal marks like a yellow circle or yellow question marks in the cam . also check the COM ports.

Posted on Dec 30, 2007

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Posted on Jan 02, 2017

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You don't say which Operating System you are using or what the actual reason is for you needing to install the Webcam Driver. Have you upgraded your Operating System? Or did the Webcam just stop working and you want fix it with Driver re-installation within the same Operating System?

Although, on the surface, drivers seem to mainly be about hardware, they are actually mainly about software. The Driver does not physically control the Webcam. The Operating System does. What the driver does is (just like a human interpreter for a guest who speaks a different language from his host), introduce the Webcam to the Operating System and help them to communicate with one another, with Driver taking instructions from both and passing it back and forth between them.

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So you are stuck, I'm afraid. Either go to PC World or go back to your previous Operating System or use System Restore to put your computer back to when the Webcam was working (only possible, if you have not changed Operating Systems).

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