Question about Tomtom ONE GPS Receiver

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TomTom Home not detecting my internet connection

I have roadrunner cable internet that is always connected, but when I try to log into to TomTom Home it say's no connection to the internet????

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Re: TomTom Home not detecting my internet connection

I had the same problem, trying to update my newly-purchased TomTom GO 530. Turned out that it didn't like the way my Router was configured (I had it set so the my PC was in the DMZ, to facilitate game playing) - as soon as I took the PC *out* of the DMZ, TomTom Home decided to play ball, went straight in with the updates and downloaded fine.

Yes, I know that removing the PC from the DMZ is counter-intuitive, but that's what worked for me.

Posted on Dec 09, 2008

Re: TomTom Home not detecting my internet connection

Well just diasable ur firewall setting and works perfect

Posted on Oct 17, 2008

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Re: TomTom Home not detecting my internet connection

I had this problem, it wouldn't detect through the Norton Security. Once I disabled that temporarily it worked fine.

Word of warning though, make sure you back up your device BEFORE you even try to do the latest maps update.

I received my tomtom yesterday. I logged on and tried to download updates. It downloaded a map for Guam and erased my US map and everything I had saved.

When I tried to go back in and erase the Guam map and put back on the US map, it tells me that the map I need is 903MB and I only have 117MB available.

I erased everything that was on my tomtom hoping to free space and start over, but I still only have 133.9MB available.

I am beyond frustrated and loved this product...until I got online.

Posted on Dec 29, 2007

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I have registed to home with emailpass word i go to home and tomtom say connected to computer but on home in rigth hand corner says no device connected ?

Hi Robert
you have to plug your satnav into the USB port with the cable supplied with it into your pc, this will then connect your satnav to your PC and then you can log in to MyDriveConnect, but you must have MyDriveConnect installed on your PC to be able to do anything

hope that helps

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How do i update my Tomtom 3RD Edition (1GB) GPS Systems for free i would appreciate it if you have an answer thanks.

Hi, I was having trouble too and have found the manual for the 3rd edition online

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.
  • Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
  • A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
  • If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
  • TomTom HOME is also available for download from the TomTom website.
  • For more information visit
  • Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

Jan 06, 2011 | Tomtom ONE 3rd Edition GPS

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How do i reg tom tom cant find any forms

Install the Tomtom HOME software available HERE. You'll need it anyway to keep your device updated.

In the top right corner of the application GUI you'll see a link that allows you to log in into your Tomtom account or create one if you do not have any yet.

If you connect any Tomtom device using the supplied USB connector cable or cradle, the device will prompt you if you'd like to connect to the PC. Tap "Yes" and the Tomtom HOME software starts. If a new device is detected, the registration process is started automatically that binds a Tomtom account to a device.

The official Tomtom advice is to have separate accounts for each Tomtom GPS you own.

Jan 01, 2011 | GPS Devices

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Nothing happens when i plug my usb cable into my computer with the tomtom ONE

start tomtom home if it does not start automaticlly when you turn on your tomtom and connect it to your computer..if you dont have tomtom home, you can get it HERE.

if its still not connecting try another usb cable although im not sure in that one disconnects from the home dock on the 910

( i assume your using the home dock because thats the only way a 910 will hook up to a computer)

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Nov 04, 2009 | Tomtom GO 910 GPS Receiver

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TomTom 930 GO will not connect to TomTom Home

Try to use another computer or another usb port for it. You could also try different usb cable that fit´s into tomtom´s connector.

Jul 29, 2009 | Tomtom GO 720 GPS Receiver

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My new TomTom One will not complete the preference installation

Lorna R from the UK support team solved my problem - but it did require some persistence. If a folder FOUND.000 exists on your device then firstly delete it. I turned off my virus checker and all other programs. Then:

STEP 1 Check your Internet Connection

- Make sure that you have a fast broadband Internet connection, ideally 2mb/s or higher
- Check that you are not at the end of a British Telecom exchange. If you are, then you will find that you are not receiving your advertised Internet connection speed and the connection will be unstable. This can mean that any large downloads via TomTom Home may time out and not download fully.
- Make sure that you are connected to the Internet via a Network cable and not wirelessly. You can plug a network cable into the back of your Router and connect it to the network card on the back of your computer. Also, if you connect wirelessly, you have an extra layer of security which can interfere with downloads.
- Please ensure that your firewalls are configured to allow TomTom Home to connect to the Internet fully.

STEP 2 Reinstall TomTom Home

- Download and install TomTom Home from :
- Open TomTom Home 2.6
- Click on ‘Remove Items -> Items from My Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Maps’
- Click on ‘Remove Selected Items’

STEP 3 Make a manual backup of your device

- Connect your TomTom to your computer and switch it on
- On a PC, create a new folder on your desktop and call it 'Backup'
- On a Mac, create a folder on the desktop and call it 'Backup'.
- On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E:), double left click into it.
- Click on Edit -> Select All, then click on 'Edit -> Copy'
- Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit -> Paste'

- On a Mac, you will see the TomTom device on the Desktop, double click into it.
- Select and copy all of the contents of the TomTom device.
- Go to your backup Folder that you have created and double click into it.
- Paste all the files into the backup folder.

Please also look at the following webpage in how to do this:-


Only proceed with Step 4 and 5 when you have successfully completed a manual backup of your device.

STEP 4 Remove the Map Folder from your device

- Connect the TomTom to the Computer
- Browse the contents of the TomTom via 'My Computer', (on a mac, click on the desktop icon for the TomTom disk)
- You will see the Files and folders for the TomTom.
- Delete the map folder e.g. Western Europe, or Western and Central Europe, or United Kingdom and Ireland

STEP 5 Download your Latest map Guarantee

- Open TomTom Home
- Log in to your TomTom account
- Click on Tools -> Use Latest map Guarantee
- If you see a map available for download, click on 'Get it Now'.

The map can take a few hours to download depending on the map size and your Internet connection.

If you find that your map is taking more than 5 hours to download or the Download does not install correctly, then unfortunately your Internet connection is preventing the map from downloading correctly. Ideally, you will need a faster and more stable Internet connection.

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Down Loads

These are the systems requirements for Windows:

For all TomTom GO, ONE, XL, RIDER and NAVIGATOR 7 devices, the system requirements for Windows are:
Windows 2000, XP of Vista (newest servicepacks required)
Pentium III or higher
256 MB RAM, 512 required
Internet connection (Broadband - DSL/cable/LAN) for downloading updates, maps or services
The TomTom HOME software is a 20MB download requiring 50MB of disk space when installed


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I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)

The problem is related to the MTU size and working around that can be very technical.

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1 Answer

Cannot update

  1. Restart your computer
  2. connect TomTom to computer
  3. turn on TomTom
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  5. Start TomTom Home if it does not do so automatically

Jul 29, 2008 | Tomtom ONE 3rd Edition GPS

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