Question about Microsoft Xbox 360 Console

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Xbox 360 unreadable disk, and poen tray message

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Re: xbox 360

Call 1-800-4myxbox they will hopefully send you a new xbox, or if you bought a warrenty at the store take it back and trade it for a diff one

Posted on Jan 13, 2008

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The console says the disk is unreadable but there are no scratches on the disk. We turn it off/on, clean the disk but get the same error message.

If it's not an xbox 360 disk or movie disk that will work with your xbox, It probably isn't supported on your xbox. If it's one of the first two, something really is wrong with either the disk itself (not made correctly), or your xbox needs to get sent in to be fixed.

Apr 24, 2010 | Microsoft Xbox 360 Console

1 Answer

Unreadable Disc says reading and then open tray

The easiest and most permanent fix would be to install a new drive. The process is simple and does not require alot of technical skill. Get your unit back up and running good for like fifty dollars or so.

May 30, 2009 | Microsoft Xbox 360 Console

2 Answers

"Disk is unreadable"

Since CDs and CD-R's work fine, its probably that the disc tray of your xbox 360 is not working. you might wanna try contacting xbox customer support to check the warranty status of your console. might as well send it in for repairs

Mar 23, 2009 | Microsoft Xbox 360 Elite Console - Black

1 Answer

Unreadable disk

two options...give it a good clean with a dvd cleaner so the head is not dirty.

2nd upgrade the firmware.

3rd...thee dvd is dead a very common problem with xbox360 and microsoft has extended the global warranty by another 12 months.

good luck

Feb 17, 2008 | Microsoft Xbox 360 Console

2 Answers

Tray won't close

hmm never heard of this before but i know a way you can find out whats wrong

call microsofts support line for xbox consoles at 1-800-4myxbox you will talk to somone and explain exactly what you just posted and they will tell you whats wrong. it might be under there warranty as well. so just call them and see what they say

Feb 02, 2008 | Microsoft Xbox 360 Console

12 Answers

Won't read disc's

theres a known problem with the hitashi dvd drive in the xbox 360.
the only solution to this is a home repair job, look up on youtube on how to do this, although this isnt recommended as it voids warranty.
so the best way is definitely just to ring microsoft and send ur console in for repair.

Dec 26, 2007 | Microsoft Xbox 360 Console

1 Answer

Unreadable disk

replace dvd player

Dec 20, 2007 | Microsoft Xbox 360 Console

1 Answer

Always opening disc tray

3 things cause this:-

A Damaged Disk, A Dirty Disk, or a Hardware fault.

Below is Microsoft's doc on the issue.;en-gb;816779

If my advice was helpful, please vote for me!

Nov 16, 2007 | Microsoft Xbox 360 Console

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