I have contacted Venturer Electronics Inc. (which have recently purchased RCA); they are in Toronto, Ontario. They suggested to perform a Manufacturer Reset (as follows); and if it works; system should power up [this means there was a glitch in the software]...(this usually happens when system is plugged into a power bar or surge protector) if not, contact them @ 1-800-721-4007. They honor the manufacturer's (RCA) 1 year warranty... with receipt.
To reset Unit:
Unplug Unit from AC power (other wires can stay connected)
Press the On/Standby button in front of Unit 15 times
Wait 30 minutes
Replug Unit to AC power
Press the On/Standby button to power up unit
Wait couple of minutes for unit to do its thing
**If unit works properly, then ensure not to plug unit into power bar or surge protector, keep plugged into wall.
**If unit will not power up properly, contact them for further instructions.
Hope this is helpful....
My Unit powered up wonderfully and is currenlty working like a charm.
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A disc that is very dirty, scratched or cracked will not be read properly. Also, a disc that has anything stuck to the label side such as a sticker, will cause it to spin improperly and will not be read properly.
the problem could either be the rubber attached to the motor of the mechanism or the mechanism itself.
if it is the rubber replace for a new one of the same size.
if it is the mechanism, check the wheels and adjust the tray if neccessary.... GOODLUCK
Setting the disc ejection lock
You can lock the disc tray to prevent the disc form
When the main unit is turned off, hold down the STOP
key at the front panel for 5 seconds
If you attempt to open the disc tray by pressing
OPEN/CLOSE key, the disc tray does not open and
“LOCKED” appears in the display window.
To cancel the disc ejection lock, hold down the STOP
key at the front panel for 5 seconds again when the
main unit is turned off.
“UNLOCKED” is displayed in the display window.
Before the main unit is turned off, DVD/CD function
should be selected.
you should never use a disc thats scratched inside yiour machine its most likely your dvd machine is having trouble reading your media the best way to solve this is to unplug your machine wait turn it back on keep pressing eject
it should eject dont use that dvd disc again
hope this solves your problem
did for me