Question about SanDisk Sansa View 8GB MP3 Player - Black

2 Answers

Power goes out

I have trouble keeping it on....I've tried different backlight times, different power saving options, but whenever the backlight goes out so does the music. I can still see a faded image of what was on the screen when the backlight goes out and the music bar doesn't continue to the right (as if the song continues)...when the backlight goes out the blue ring around the scroll wheel stays on. Any suggestions?

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  • charep Jan 03, 2008

    same problem, goes out after a few seconds. The blue wheel light stays on. Doesn't matter what the power save settings are on.

  • minifranks57 Feb 22, 2008

    I have the same problem to an extend. The player will turn on, but ass soon as I press a button it freezes up and the screen fades.

  • Hamlyn Feb 28, 2008

    I've got a similar problem - whenever the backlight goes off, so does the music and it locks up (screen goes off, and scroll wheel lights up). I installed the latest firmware, and I thought that had fixed it, with the music continuing for a time after the backlight switching off, but it eventually did the same. It also locks up after a time if I don't switch it to the "hold" setting.



    I currently run my Sansa View with the backlight permanently on, which isn't a problem as it's mainly to be used in the car, run off external power, but it isn't ideal when running off battery power.

  • jgppsg Mar 10, 2008

    HAve the same issue - the View shuts itself off at whatever time the Backlight time off is set at... at the suggestion of SanDisk Support, I have rolled back to a previous version of the Firmware ( from 1.02.09A to 1.01.06A) and then resetting to Factory Setting under the Setting Menu. Thought this fixed it but what this did was just increase the amount time between the backlight going off and the unit shutting down (from at the same time to 2mins after backlight). The curious thing is the backlight off works correctly when I use the Radio, but not with music I've loaded on - and playing! Anyone with a solution to this? I'm still trying to get Sandisk support to do something. The last thing they suggested was bringing it back to the place I got it (not possible CompUSA is not in business any more in our area) and they will not do any replacement even though I have a tech support email stating the product might be defective!!! Love the product except for this bug... which would give me more playtime, like my cheaper e250r!!! which I run for the same amount of and charge twice a week (16-20 hrs playtime) not daily like the View (6-8 hrs playtime) - plus the e200 has a user changable power supply, the view does not!!!!

  • Anonymous Apr 13, 2009

    mine has kinda the same problem but wen i turn it off and try to turn it back on it wont let me and i have to hold the power switch up and wen it does turn on half of the battery or more is gon

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Easy fix my friend its temporary firmware problem . ok now to fix it plug the sansa in your pc ,just doing so can fix the problem if not ,unplug it from the pc the unit should have stayed on (the blue LED's of the wheel r on but no screen backlight) push the ON button on the side and hold it push for a good 20 secon then releass it that will make the unit do a soft reset and then turn it back on again it may chow the low bat simbol just plug it back in your pc the screen will show the turning arrow the backlight of the screen will work, let it recharge and there you go fix.

Posted on Mar 23, 2010

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Yo i would really like somebody to tell me whats wrong with mine it just turned off one day and now it wont turn back on jsut the wheel

Posted on Feb 18, 2008

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