Question about Creative Labs Zen Touch MP3 Player

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On/off button I can no longer turn my zen on or off - it is lock mode and I cannot unlock it - the button seems to be broken. Any suggestions

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Re: on/off button - Creative Labs Zen Touch MP3 Player MP3 & Digital Media Players


Posted on Jan 04, 2008

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Stuck on "lock"

this happened to me but i'm not sure it will work for you.. try to put the actual switch into lock mode (push it firmly into lock mode) then slowly push it back to the unlock mode.. if it doesnt work the first time try it a couple of more times. it worked for me..

Feb 24, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Freezes on Rebuilding

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Dec 27, 2008 | Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen has a white screen but syill plays music
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

8 Answers

Stuck in recovery mode, firmware problem

i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Firmware problem for zen vision M

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 25, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

On/off button for Zen

Take it apart. Just google how to do it, i found a post with pictures and took mine apart without much trouble (just had to buy a $5 small screwdriver kit at radioshack). the switch for the lock is actually a metal piece that is moved by that **** piece of plastic. You can move the switch easily to where you want it and put the plastic piece in the correct position. -Stoney

Dec 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My Creative Zen v wont turn on

make sure it isnt in lock mode, then try charging it. is the battery is in correctly? hope this helps :)

Oct 14, 2007 | Creative Labs Zen V MP3 Player

1 Answer


insert pin in reset hole while holding down power button, then let go, select clean up, let it sit and do its business, then when done, reboot

Sep 21, 2007 | Creative Labs Zen Touch MP3 Player

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