Question about Philips SA5125/37 MP3 Player

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Computer does not recognize the device

The device was dowloaded as directed and device worked and now does not recognize the device again, called tech support and was given this webb site

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Re: computer does not recognize the device

Try Re installing the drivers and Formatting the Mp3 player...
Unfortunately this Model has major Flaws in th software and there isn't much one can do besides my Hints above Short of sending it in

Posted on Jan 15, 2008

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Computers don't recognize mp3 player

It's hard to help very much without knowing what kind of MP3 player it is but for starters you should:
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2. If that doesn't work try a different USB cable and/or different USB port on your computer.
Some players also have a reset button you could try.

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Downloading and installing driver from the website wont help much on this issue. It usually happens with the faulty usb port on the MP3 player or on the machine. Try connecting to another USB port on the machine. Also please check if the USB port on the machine is working fine

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IMPORTANT: To function properly, your Walkman® player must be recognized by your computer as a Media Transfer Protocol (MTP) device. If the portable player was connected to the computer before the Windows Media® Player version 10 or later was installed, it will be recognized as a Mass Storage Class (MSC) device and not function properly. In that case, a different procedure is available to correct this issue.
NOTE: If this is not the first time using your player and it was working properly at one time with no major changes performed (such as restoring the operating system or replacing a hard drive), follow the procedure below: Check for available space on the player using Windows Media Player or My Computer . Restart the computer. Check the connection status again and try to sync the player. Check that the USB cable is firmly connected to both the computer and the player. Check the connection status again and try to sync the player. If the player is connected to a USB hub, disconnect it and connect it directly to the computer with a dedicated USB cable. Check the connection status again and try to sync the player. If the player is still not recognized by the computer, disconnect all devices connected to the computer with a USB connection and restart the computer. After the computer restarts, connect only the Walkman portable player and test the connection again. If the player is still not recognized by the computer, try a different USB port. Check the connection status again and try to sync the player. Under the Common settings menu of the player, format the player using the built-in Format utility. Check the connection status again and try to sync the player. Verify the current Operating System. If it is an upgraded operating system, contact the computer manufacturer for updated drivers for their upgraded operating system. If you are running the Windows XP operating system, be sure you are running Service Pack 2 (SP2) or later. If you did not have the latest service pack, test the connection status again after it has been installed. If you are still unable to transfer music to your player and have not yet uninstalled and reinstalled the driver follow the procedure to confirm that the player is recognized by the computer as an MTP device.

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My mp3 is not connecting with my computer

Try connecting through a different USB port. It does not like going through a hub and I discovered that the two USB ports in the front of my computer won't recognize the player, but when I connect to any of the ports in the back, it connects fine and recognizes the device.

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Will recognize gpx mp3 player but...

Hold down the RESET button on the back of your MP3 player. This should restore it to proper factory settings and give you a better chance of it working properly. Also try going to to make sure that you have the most up to date Service Packs.

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Lexar Jumpdrive Data Recovery

Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------

Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.

For any other help contact me.


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Computer not recognizing mp3 sansa clip

Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.

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1 Answer

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check this; go to settings in the sansa, under usb mode, select MTP. this is what tech support told me and it worked, computer now recognizes the sansa. or call tech support if it dont work

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Try reinstalling the software that came with the unit. Go into device manager & see if the unit shows there, & make sure there are no conflicts. Your owner's manual may also have a tech help number to call.

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