Question about Computers & Internet

1 Answer

Bezerk Synaptics Touchpad

Response to my synaptics touchpad on return of my Pavilion zd7010us laptop (from the manufacturer--HP-- for repairs is completely abnormal and unreliable. The touchpad surface feels as if it has been waxed or oiled; and the response to my touch is almost nil at times, and overly extreme at others. Wiped the surface with isopropanol, to see if that would help, and tried upgrading the driver, on the chance that it might've become corrupt. The problem is progressively worsening; and, having originally gone 7 weeks without my laptop (and oh, the factory tech wiped my hard drive), I don't want to resubmit my laptop to develop yet another problem. Is there a way to troubleshoot this problem on my own(I'm fairly handy with the laptop usually, though I would require a disassembly manual for this one, I think--is there a download link for that)?

Oh, I did also adjust the settings in windows xp and also in the synaptics program, to minimal improvement.

Appreciate any help you can give me on this issue.


Posted by on

  • Sisim Dec 29, 2007

    Oops--wasn't familiar with the posting procedure, and missed the button, as it was out of view.

    Thanks Tom, you pretty much summed up my own feelings on the matter; however, I neglected to mention that this "repair" involved replacing the motherboard and fan: does that change your opinion any? Are there any connectors or shielding, etc., that I should check? I also tried removing all power and holding the power button, also to no avail.

    BTW, having that link for the manuals at hand was extremely impressive: I've searched both google and the HP website on several occasions without finding this page, and I Knew it had to be there!

  • slipperyshap Jan 09, 2008

    I have just partially succesfully installed a new powerjack on an HP Ze4145 notebook and and only had 2 2x6 screws left over. When I got the computer, it was dead and I had no knowledge about what was wrong with it. I replaced the loose jack as my first step and everything works except the touchpad. I have tried reinserting the ribbon cable many times and I am almost sure that that is where the trouble lies. I am guessing that you pull up on the white lock and insert the ribbon. Hard to do! Any tips outthere?



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,601 Answers

The touch pad could be going bad.

Here is the manual for your laptop

Posted on Dec 29, 2007

  • Thomas Christopher
    Thomas Christopher Dec 29, 2007

    The motherboard could indeed be the problem, since the touch pad sends the signal through the motherboard, is processed and sent to the display. It wouldn't hurt checking the ribbon cable to see if it is tight in the socket. Sorry to say that the motherboard could be refurbished and resulted in the problem.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to unlock touch pad of hp probook 4420s

I using Synaptics.......Go to Start, Control Panel, Mouse. Select Device Settings and then Settings. All required options will be there. If no Synaptics then go to the HP web and enter your model of computer and OS , then to software and driver downloads. There you will find the software and drivers required to give full functionality of the touchpad features. If not found there go to Synaptics web site and look for drivers and utilities for your OS version.

HP Link:

Synaptics Link:

Hope this helps

May 19, 2011 | Computers & Internet

1 Answer

Problem with the HP G60-235DX PC Notebook Notebook Touchpad won't scroll. (Synaptics) Previously it would scroll with no problem, then suddenly quit. How do I restore the function? Previous...

Have you checked the settings of your synaptics? Usually there's an Icon on the taskbar for synaptics you can right click it and check if "disable touchpad if usb pointing device is present" is checked, if so uncheck it then your touch pad should work again.
Here's a link for a step by step instruction though this is for windows xp but steps are the same. Hope this works for you:

Apr 10, 2011 | HP G60-235DX Notebook

1 Answer

Describe your dv7-1245dx touchpad windows 7 Problem: The touchpad scrolling feature does not work. All other functions of the laptop are fine.

For the full capabilities of the touchpad, you will need the Synaptics touchpad software and drivers. Look for your operating system here and download and install the Synaptics PS/2 Port TouchPad Driver under Keyboard and other input devices.

Feb 22, 2011 | HP Pavilion dv7-1245dx Notebook

2 Answers

How to unlock the pad from an up pavilion dm4-1165dx notebook?

Turning the TouchPad on and off

The TouchPad is turned on at the factory. When the TouchPad zone is active, the light is off.
To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

I’m happy to assist further over the phone at

Dec 14, 2010 | HP Pavilion dv6000z Notebook

2 Answers

I'll move the cursor to one spot on the desktop and it will move itself to 7

You mean, the cursor is erratic and moving all around here and there?

Decrease the Touchpad Sensitivity...

I see that your Laptop was shipped with Windows Vista and it seems you are using a Retail version of Windows 7. Specially, HP/Compaq Laptops is designed for Retail versions and you can face some device/driver functionality issues. But, you can still try the followings.

As per my knowledge, your Laptop has the Synaptics Toucpad.

To Change the Sensitivity of the Touchpad:
1. Right-click on the desktop and select Personalize > Mouse Pointers . The Mouse Properties settings window will open.

2. Select the Device Settings tab. Select the Synaptics TouchPad device and click Settings. In the Properties for Synaptics TouchPad window, expand the Sensitivity topic.
3. Select the PalmCheck option to adjust the sensitivity (decrease it) of the touchpad to avoid erratic cursor movement caused by accidental touching of the pad during normal typing.

If the Device Setting tab is missing.....

1. Click Start, in the Start search field type Msconfig and press enter.

"System Configuration Utility" box will pop up on the screen.

2. Click the Startup tab.
3. Search for "Syntpenh" entry and select the checkbox beside it.
5. Click OK. Restart the computer. Perform above step.

If you are still not able to perform the steps, update the driver from following link.

Synaptics TouchPad Driver:

Restart the Notebook and check for the problem. It should be resolved now.

Aug 22, 2010 | HP Pavilion dv9000z Notebook

1 Answer

How to enable synaptics touchpad scrolling in compaq presario c700? I have installed latest Synaptics Touchpad drivers.

Just make sure your synaptics touchpad runs when during your PC start up.

Hope this helps you. Please If this solutions solves you problem, please do not forget to rate my solution. If not, then please comment back so I can help some more

Mar 30, 2010 | HP Compaq Presario C700T

1 Answer

Touchpad scroll not working, I hv recently installed windows 7 a few days ago. It was working till today.

mostly AMD inside models comes with Synaptics Touchpads

download this & install it

after restarting your PC check if it works...

otherwise Uninstall Synaptics Touchpad Driver

try this

Intel inside models comes with ALPS Pointing Device

Mar 02, 2010 | HP Pavilion dv4z Notebook

1 Answer

My acer 3690 touchpad not working

go at the manufacture's website and download the Synaptics Touchpad Driver at
select your aspire model and select the driver your need which is the synaptics touchpad driver
Download it
Run it and reboot your laptop
this should work just fine
Good luck

Jun 30, 2009 | Acer Aspire 3690-2196 Notebook

1 Answer

Synaptics touchpad mouse will not move cursor

Update synaptics driver from that should fix the issue

May 16, 2009 | HP Compaq nc6220 Notebook

1 Answer

Touch pad scrolling problem

Use alps one as well as check weather your touch pad is lock or not

Mar 14, 2009 | HP Pavilion dv4000 Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

206 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Alun Cox

Level 3 Expert

2678 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides