Question about Microsoft Xbox 360 Console

1 Answer

Recovery? Hi I'm looking to help my son. He got an XBox 360 for Christmas, and bought a Live subscription. It was all going fine, until he went to his friend's house and used the subscription. While he was there, he 'recovered' his gamertag, and now he can't recover it again at home. Do I understand correctly that he has thrown away the subscription? The XBL woman was useless and told him to keep trying. She didn't say that you can only recover once, but I read a post on another forum that did say this. Is that what happened? Can you repeatedly recover the gamertag? (sorry if I misuse any terms) Thank you!

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.

    New Friend:

    An expert that has 1 follower.

  • Expert
  • 127 Answers

Hi Viktoriag,
Once you recover your gamertag for the first time, it is signed up for the IP address you signed up on.
In other words, he can only play using the gamertag at his friends house.
Theres a few options such as getting a wireless router for his home, but thats alot of money and time for a little subscription.
Alternatively, you can call the xbox support tam and ask them torelocate.
Hpe this helps, good luck

Posted on Dec 29, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

If my son has XBox Live Gold Membership do we just need an internet connection to play or do we require extra GB per month to play?

The xbox live gold membership is paid for when you buy it. It never runs out until you have used all of the time you bought. Like say you bought a 12 month subscription it will last you the whole year until the day you bought the last one and activated it. Only time you use money is when you want to buy something from xbox live. All you need is the internet wifi or direct cable works. You can actually use your xbox live account on any xbox. Say if his friend has an xbox and has xbox live he can then use his account on his friends xbox to play online with his friend. You dont have to worry though every time he goes to an xbox he has to recover his xbox live account info so no one else can use it while he is using it. There is also a few new updates to keep his account safe as well when he does want to do something like that. also you can go into family settings and make it so he cant buy anything with out a pass code even put a timer on it with a pass code to limit time of play. So inclosing no you dont have to buy GB it just uses your internet connection and it does cover the cost of play for as long as you bought the subscription. Hope this helps :)

Feb 22, 2014 | Microsoft Xbox 360 Console

2 Answers

Son purchased yearly Gold membership thinking two players could use it second player not able to use. Why?

Hi. Your son most likely bought the Gold membership to XBOX Live thinking that it was an XBOX Live Gold Family Pack. A single Gold membership costs $59.99 USD. An XBOX Live Gold Family Pack costs $99.99 USD. With the family pack, you get four 12-month Xbox LIVE Gold memberships for less than the price of two. Two players cannot use a single Gold membership, but if they play on the same console, then two players could share one membership. Also, certain games, such as Call of Duty: Black Ops and Halo:Reach allow players to play online multiplayer games together with one "guest" player at the same time, on the same TV. I hope this cleared everything up.

Feb 27, 2011 | Microsoft Xbox Live 12 Month Gold...

1 Answer

Son bought Gold membership when a special price of $39.99 was offered thinking it was a family membership

Hi. Microsoft will give existing Xbox LIVE Gold members a prorated discount on the purchase of a Family Pack. For each month remaining on your current Xbox LIVE Gold subscription, Microsoft will reduce the purchase price of a Family Pack by $5. For example, if you have six months of your Gold subscription remaining, you qualify for a $30 discount and will only be charged $69.99 at the time of purchase. If you have 20 months or more of your current Xbox LIVE Gold subscription remaining, you can upgrade to an Xbox LIVE Gold Family Pack for free. You will not receive a refund for any remaining subscription time in excess of 20 months. I hope this helps!

Feb 27, 2011 | Microsoft Xbox Live 12 Month Gold...

1 Answer

I for Christmas brougt a year subscription my email address hopefully should b on file I have the confirmation email if that's any help to get my year back cause I downloaded a one month trial after...

Did you purchase the subscription through XBOX live or did you purchase a code from a retailer? If you purchased it over XBOX live, you would have needed to been signed into your xbox user profile. That is the profile that the Live subscription would be attached to. If you ahve multiple users on your xbox, check the gamertags and see which one is a "gold" member. That is the one that probably had the subscription given as a year.

Feb 27, 2011 | Microsoft Xbox 360 Console

2 Answers

Battlefield bad company 2 cant create EA account?

Guys - here's the deal. doesn't matter what your parental settings are. If you used your birthday day when creating your xbox live gamer profile, which can't be changed even by microsoft xbox live support, and your under 18, then your out of luck. Call xbox live supports 800 number and explain the problem. you will eventually talk to a supervisor and they will offer a 6 month free subscription to xbox live which you use to create a new profile (with an adults date of birth). You can use your old profile for other game until it runs out, then let it expire.

Mar 13, 2010 | EA - Electronic Arts Video Game Consoles &...

1 Answer

D-link connection to xbox live . works fine on computers

We had a problem with our Xbox doing this, take a cable from one of the comptuers and then try to hook it up. If that don't work, look at the MTC or the username and password information for the router which you might need on the router. Do you need a username and pass for the router? If not then you can connect directly without putting the pass into xbox. This may help, but that was what the problem was on ours and Idk if it will work for yours.

Apr 09, 2009 | Computers & Internet

5 Answers

Old (Original) Xbox - Live Account

You will have to purchase a subscription code
I'm not sure if you can get them at retail stores, but they are available on Ebay. Don't get the ones that state theya re for xbox live gold membership.
You can also get the xbox live starter pack which includes 3 months xbox live and a headset (that is if you can still find them, again ebay is a great starting place)
That's how I did it.
Happy gaming

Apr 24, 2008 | Microsoft Xbox Console

11 Answers

Xbox live subscription code

you should be able to either call xbox or email them the problem and they will be able to help you, you just bought the 3 month subscription I believe and if it isn't working, then it is there problem, that you need them to fix, maybe give you a different code

Mar 19, 2008 | Microsoft Xbox Console

1 Answer

Having trouble conecting to xbox live xbox 360

Well I've been having problems as well especially with Call Of Duty 4. I'm 14 and I was told its simply the Christmas overload that everyone has gone out and bought the system,games, and xbox live. Give it a month or so and see how it works out. Also, if you have a router, try connected the ethernet cord (if u have one) to the modem may work but dont take my word for it. Also, be sure you have DSL or Comcast. Good Luck.

Dec 29, 2007 | Video Game Consoles & Games

1 Answer

Xbox 360 Cannot access Xbox Live

My son had the same problem with his xbox 360 and xbox 360 support told me that the prior owner did something illegal and the console has been banned permanently.

We are trying to get xbox 360 support to remove the code.

Oct 28, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

Related Topics:

61 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides