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Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.
If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner. 2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT as follows. If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.
Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT. 2. Click on FILE then select FROM SCANNER OR CAMERA. 3. Choose COLOR PICTURE. 4. Scan.
If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.
To restart this process please follow the steps listed bellow.
1. Click on Start > Control Panel > Administrative tools 2. Double-click on Services to access the list of available services. 3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service. 4. Select the STOP option. 5. Click the START option to restore the service. 6. Try scanning again into Paint.
If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.
If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.
If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.
Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)
If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).
The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.
I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.
Cindy Wells (who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)
This suggests the the 'copy' element of the software is not VISTA compatible.
In VISTA help in my computer - check out the 'compatibility' options
and select an operating system that the copy function did work under