Question about HP ScanJet 2400 Flatbed Scanner

1 Answer

Scanner Printing Yellow Background (Macintosh)

I've used the scanner w/Vista Scan for years on my PowerPC, System 9.2.2, no problem.

Suddenly, everything I scan is given a yellow overlay. So everything that surrounds the photo being scanned comes out as pure yellow, while the photo itself is given a yellow tint.

Any ideas?

Posted by on

  • 2 more comments 
  • payals May 19, 2008

    Even am having a similar problem.The only difference is that its Windows.

  • Anonymous Jul 24, 2008

    Even am having a similar problem.The only difference is that its Windows.

  • jhtxw Sep 22, 2008

    Same problem. My scanner is 2 year old HP 2400 flat scanner. Begging for solution here.

    -- David

  • Anonymous Apr 21, 2009

    I have both mac and pc and is the same thing with either one



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same problem as above with my HP scanjet 2400.

Posted on Sep 25, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My printer prints a yellow background when copying or scanning but not when printing a document from the computer. How do I fix this?

if you only when you scan printed in yellow or create a copy, the scanner unit is damaged, you must replace it.

Apr 29, 2014 | Canon Pixma MG5220 InkJet Printer

1 Answer

Stuck at 80%

try the new version of driver

Jun 26, 2013 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

My scanner doesn't communicate with my computer but my printer does

Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

2. Click on FILE then select FROM SCANNER OR CAMERA.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Office Equipment &...

1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Hp 2400 scan scanning with yellow background

Replace lamp would be my only recommend on this as these are prone to be the issue as a whole with a yellow background.

Thanks and please do leave valueable feeback.

Dec 11, 2009 | HP ScanJet 2400 Flatbed Scanner

1 Answer

Yellow streak through color image scan

Feb 25, 2009 | Canon CanoScan 8400F Flatbed Scanner

1 Answer

Installation to vista system


I'm sorry to tell you that there arent any drivers for that scanner and vista. That scanner is only made for windows XP and older OS.

Acer dosent even have support on that scanner any more, your scanner is from 2003.

Good luck to you

Feb 09, 2009 | Acer Scan to Web 3300U Flatbed Scanner

1 Answer

Re : CanoScan N640P/Lexmark Printing Problem.

There could be a setting in your scanner drivers to fix that. It would be under background settings.

The other thing you can do is preview the document first and select the area you want to scan. Then press the scan button again. That way the black background that isn't needed will not print.

Jul 29, 2008 | Canon CanoScan N640P Flatbed Scanner

1 Answer

Printing - using the 'copy' mode of the scanner

This suggests the the 'copy' element of the software is not VISTA compatible. In VISTA help in my computer - check out the 'compatibility' options and select an operating system that the copy function did work under

Aug 31, 2007 | Canon CanoScan N640P Flatbed Scanner

Not finding what you are looking for?
HP ScanJet 2400 Flatbed Scanner Logo

1,371 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides