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If you are running Windows 98 First or Second Edition, you may want to use the driver CD that came with your player and install the driver. If it is not supported by Windows 98 First Edition, upgrade to Second Edition. If you are using Windows 2000 or XP, you may want to check on the Device Manager to see if the player is connected. If the selected player shows an "?", it means you will need to update the driver. Run the Update Driver wizard, and install the player as removable disk.