- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You may have accidentally turned on the 'hold' control. Verify that it is switched off. If so you may need to recharge or change the battery. If neither option is the solution; look for the Player's Reset button. It will be a very tiny hole on the back, side or bottom of the player(usually)near the USB port. Use a the end of a paper clip or other fine point object and press the button/hole. This will restore your player to factory default settings, without deleting your music.
If none of the above work; your last option will be to reformat the player. Refer to your owner's manual or read online at the RCA website.
That could be a hardware failure - requiring replacement, but go to the RCA website and get the Recovery tool. I'm assuming that you already tried resetting the player. If RCA's methods fail, try this: Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard
I had this same problem on another RCA player.. with no instructions manual it was hard to figure out what keys locked meant. Then I noticed a little slider on the side of the player, it has a little icon of a pad lock on it. Once I slid this back, the keys lock problem went away and I was able to listen to my music once again.
My best guess of what keys locked means.. you don't want you mp3 player to turn on when you put it in your pocket with your keys, so you change the slider to be locked, when your sit down and your keys are pressing against your on button, the mp3 player will shut off... as we all have experienced in frustration.. saving your battery.
Perhaps RCA should make this slider bright orange so it pops out and does not blend in so much, or they should put it right next to the on button.