One common cause of paper feed issues is a build up of dust on the
printer's rear paper feed roller. This roller consists of a plastic
axle with one rubber roller on each side. This is located in the
automatic sheet feeder and is referred to as the "Pick Roller." As dust
builds up on the rubber rollers, they become less tacky and therefore
unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber
rollers should be cleaned. Unplug the printer's power cord and remove
the paper from the automatic sheet feeder. Locate the pick roller and
clean the rubber wheels on the left and right with a cloth dampened
with warm water (be sure there is no excess water on the cloth as it
may drip into the machine). After these are free of any dust or ink
build up, reload the paper and plug the power cord back in. The paper
should then feed normally.
Next, I'd like you to attempt this printer self-test by
following the steps given below:
1. Disconnect the power cord from the back of the printer.
2. Press and hold the button on the printer panel.
3. Reconnect the power cord and keep holding the button on the printer panel until the printer starts to pull paper.
4. The printer should now print a test page. Please note
that the test is continuous. To stop the test, disconnect the power cord.
The self-test should at least print out a set of either
black or color bars, if not both (if you have a printer with both color and
black installed simultaneously). Should this test fail, try it again without
cartridges installed. If the self-test still fails to take paper in and make
sounds like the carrier is moving across the paper, this is a hardware issue,
and the printer will require service. If the self-test completes without any
cartridges installed, run the self-test again with only the color cartridge
installed. (If you have both black and color cartridges, after this test, run the
test again with just the black cartridge installed.) If you find that either
cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other
print quality issues, let us know. This includes any print quality issues, we
need to know if the problems you have with your black or color are based in the
printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the
printer hardware is not at fault.
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