There are 2 possibilities what could be wrong
First one is that you didn't use distilled watter (you could use regular) by doing so a small coat of watter stone is covering all internal parts
Mix some vinegar with watter (ration 5 watter 1 vineger) and putt it in iron and than it will start breaking watter stone, you should use some cloaf that u don't need to wipe off exces watter stone, don't get burned!
DO NOT IRON WHILE DONG THIS
Second one is that there is a cable problem, but this is a big problem...
if there is no light or heat even when the thermostat is switched to the hottest setting then assumption is that the iron is defective.
with the iron not plugged in check the cable and see if it is worn or kinked or cut. look for any burn markings on the plug. if the iron is some years old it may also be that the element has burnt out. this happens more often in areas where water scale is high.
I hope this was useful.
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