Western Digital 500GB My Book World Edition 500 GB Hard Drive
Problem for Western Digital 500GB My Book World Edition 500 GB Hard...

Suddenly my WD external 500GB My Book dropped off




By goldierose on Oct 18, 2009

" "
Suddenly my WD external 500GB My Book dropped off my control panel and doesn't respond. I am hoping that it has not crashed. It is not more than 2 years old. It has some pretty important work files on it as well as HD backup. The USB works fine, so it is not that. What can I do?

Solution #1

posted on Oct 18, 2009
Not Rated)

bschilz

Rank: Guru  Computer Accessories  Expert
Rating: 87%, 677 votes
Here are a few things to try. If you have access to a secondary PC or laptop, try connecting your drive to it using a different USB cable. Also try unplugging your drive from the power outlet for a few seconds and then connecting it again. If it's still not being recognized, go to the Seagate site (they bought Maxtor) http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Operating_System_Detection_Issue&vgnextoid=1b734a3cdde5c010VgnVCM100000dd04090aRCRD

This will help with troubleshooting.

If that doesn't help, I would assume the worst and begin working on data recovery to be safe.
Try a free download of Seagate File Recovery.

  • You can preview your disc and file content in a simple hexadecimal viewer which tells you if a successful recovery is possible. You'll know in advance exactly which files can be recovered before you make a purchase.
  • If your files are recoverable, simply purchase the software for Windows or Mac and restore your files. It's that easy.
  • https://services.seagate.com/diysoftware.aspx

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