Question about OKI C5200n Laser Printer

1 Answer

380 Paper Jam Error just before blue toner is laid down

I cleared a couple of paper jams from the front pickup unit, removing a small triangular piece of paper that had torn off in the machine. After that I cleaned the inside of the machine, picking up a lot of toner dust with a vacuum cleaner and lightly wiping inside of unit walls with all image drums out. Ever since the cleaning the paper will pickup fine and move through the unit under the image drums, but stops just before entering the fuser unit.....and then I get the "380: Paper Jam" error message. Also, the cyan toner has not yet been laid down on the copy before it stops.
The paper is not actually "jammed" as all I have to do is remove the image drums and lift the paper off of the "shiny sheet".....it just stopped before proceeding on past the cyan toner and through the fuser.
1. Is what I have described a typical symptom of something I can fix? If so how?
2. Where can I get a copy of the repair manual for an OKI 5200n. It sure would be easier to evaluate the problem, understand how the machine works, and even know the correct names of the parts...like the "shiny sheet under the image drums", if I had an official manual? The little Handy Reference Guide isn't of much value.

Thanks to all of you gurus out there who are willing to help us novices.
Wendy

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  • 2 more comments 
  • wendydot Jan 03, 2008

    Soulvisitor -

    Thanks for the reminder of the User Manual online....that was very helpful.

    After doing some more troubleshooting I see that the cyan toner IS being laid down. The sheet does not move into the fuser unit - all action stops at that point, but it does appear that all 4 toner colors are being laid down properly.



    In addition to the Paper Jam error message, my Okidata is telling me that my Y toner is empty (although I just bypass the error message and it still prints out yellow), that the K drum life is about to reach its limit, and that I need to order M toner.

    Since this unit is so intuitive, is it safe to assume, in a perfect world, that if any of image units, or the transfer belt or the fuser unit were damaged that the unit would display such an error message?



    I have looked into replacing the image units, the fuser unit and the transfer belt, as well as installing new toner cartridges..........but it will cost a small fortune to start replacing $50 to $200 items just taking a shot in the dark that fixes the problem.

    Right now I'm seriously considering abandoning my relationship with Okidata and buying a new HP inkjet printer. I just want a reasonable quality print with the least investment of time and money.

    My front office window leaks cold air........I'm considering throwing my c5200n through the window and replacing both the window and the printer.

    wendydot

  • dhcollins1 Feb 21, 2008

    After a toner mishap replacing the K toner, after attempted cleanup I get error message 380 paper jam. the paper travels as far as the Y cartridge and stops. It would seem something still needs to be cleaned but I don't know what.

  • Eric Fenstermaker Sep 04, 2008

    Same problem. I also checked the front for jams and found one. Machine worked for 6 prints then same error 381 appeared again and paper stopped just before fuser unit. I removed paper and now 381 message will not clear.

  • Eric Fenstermaker Sep 04, 2008

    Same exact problem. I did manage to clear it once by opening front cover bbut after 4 prints problem happened again and now I can't clear it. Help !

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  • OKI Master
  • 1,113 Answers

It sounds like the problem is with cyan drum, drum cover broken?, The fix I'd follow without looking is replace cyan drum (or possible remove drum cover completely if broken) but it could also less likely be the Transport Unit aka "shinny" it just clicks out too for inspection

Keep fingers off drum's and trans unit surface.

Service manual is japanesse english limited stuff, trust me they are not much help, try the user manual it at least has the names of stuff. User manual is on disc that comes with printer or via download from oki's web support page.

Feel free to post back
S.

Posted on Jan 02, 2008

  • Soulvisitor
    Soulvisitor Jan 03, 2008

    Wendy.

    "The sheet does not move into the fuser unit - all action stops at that point, but it does appear that all 4 toner colors are being laid down properly.". then replace fuser or ensure it is seated fully......another consumable.... also check that this 380 error is happening on a sinlge print and is not the result of printer having trouble with next page pick up.



    All these consumables are needed to be replaced at one time or another, bypassing their replacement just makes fault finding more difficult, So put in a k drum, y toner order the M toner, check fuser life, inspect it for damage (gears/wrinkled orange rollers) and replace that too if older than a year or life low or damaged.

    "In addition to the Paper Jam error message, my Okidata is telling me that my Y toner is empty (although I just bypass the error message and it still prints out yellow), that the K drum life is about to reach its limit, and that I need to order M toner"



    You are not saving any toner use by bypassing y toner empty you are depleteing the reserve that is held in drum unit, soon you will lose yellow colour in prints and start wearing drum surface early, and when you do finally put in y toner it will fill back up the reserve and may even show empty again as the result., when k (black) drum reach's 0% printing will stop. M is just warning low, will soon go also to replace m toner



    ".Since this unit is so intuitive, is it safe to assume, in a perfect world, that if any of image units, or the transfer belt or the fuser unit were damaged that the unit would display such an error message?"



    No it will not detect any damage to units, It only counts by prints done, it does not take into considereration worn by age, it will notice some critical faullts. It is warning you now that these items are at end life so first step is to replace as it has told you already.



    Colour printing costs money about 20-30 cent per page any printer is the same. You will need to replace the parts when their life is ended.



    If you dont change the tires in your car or dont put water or fuel or oil in it it will break down or perform poorly, no difference with the printer.



    Yes parts are expensive, but this machine is designed to be technician free, user replaces the parts cause I am more expensive than any parts.



    If you want cheap printing brint with a b/w laser, OKi printers are not that expensive compared to the other full colour machines in the market.



    Hp inkjet will cost more to run but great if you are low volome, hp uses two 60 buck carts that last maybe 100 prints.



    Windows are expensive throw down stair well!



    "I just want a reasonable quality print with the least investment of time and money." use a print shop or b/w laser, inkjets are the most expensive print option to run, best most economical colour printers are Sharp MX copiers, Kyocera lasers and OKI's, HP lasers

  • Soulvisitor
    Soulvisitor Jan 03, 2008

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Clearing Paper Jams If the printer's control panel displays a paper jam message, look for paper in the locations indicated in Figure 22, then see the procedure for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area.When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If paper jams are a recurring problem, see page 78.(A paper jam message might also display if the rear door is open.)

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Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.
  1. Open the front of the printer.
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  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
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  6. Pull the paper tray completely out of the printer.
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give this a shot
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try this....
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