Toshiba V3100 PC Desktop
Problem for Toshiba V3100 PC Desktop

My Toshiba L3000 loads Windows,




By hobobourret on Oct 17, 2009

" "
My Toshiba L3000 loads Windows, asks for a password, presents the WELCOME, but does nothing else - the screen is dark with a working pointer- nothing else. Can I fix this myself? Hart
Comments:

Oct 18, 2009

- The remedy I received appears to be impossible to implement.. I am sending this email with my Acer computer. The Toshiba L3000 in question can do nothing except: turn on; appear to load windows , show the page asking for a password.then show the WELCOME page then open to a blank dark page so there are no controls to load a disc and reinstall windows. Hobe loaded?

Oct 18, 2009

- To reply to your quewstions the computer is a Toshiba Laptop L300D -06N System Unit with Windows Vista Home premium. All your questions are answered with YES and the pointer is free to move around the screen. However, holding down Ctrl & Alt & Delete produced no result. Further pressing the On-Off key does not completely close the computer-I close it down by removing the battery and then reinstalling it. The computer is new and I have had it two months (going on the third month). I do not know what I did to cause this problem but I did not install any new program and I have been online with it and could have picked up a virus which NORTON could not detect. Hart

Solution #1

posted on Oct 17, 2009
Somewhat Helpful)

Ekse

Rank: Guru  Toshiba Computers & Networking  Expert
Rating: 88%, 4972 votes
You can probably fix this yourself if you still have a windows installation cd or a recovery cd/dvd for the computer. If you don't have one, the best solution is most likely to get the machine reinstalled, I think any computer shop or repairer can do the windows reinstall, and so can you if you just happen to have the discs.
Comments:

Oct 18, 2009

- follow instructions posted here
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

Solution #2

posted on Oct 18, 2009
Not Rated)

mbase213

Rank: Guru  Computers & Networking  Expert
Rating: 91%, 247 votes
Hi Hart,

That all depends on your knowledge of computers! Let's start by going through a few prelimary steps to help identify the problem.

Questions:
1) When the computer starts up, it asks for the password first, and do you put in the user name and password? And does it accept it?

2) What operating system are you running? XP, Vista?

3) When the Welcome screen appears and gives you a cursor on the screen, can you move the cursor and it moves around on the screen?

4) What I want you to try is when you get the cursor on the screen, is to Hold down the CTRL and the ALT button together, then has your holding them down hit the "delete" key. Then let go all three. This should bring up a task manager screen. Let me know your results!

5) How long have you had this machine, and did this just start to happen? If so, what software or changes have you made to the computer, just prior to it happening.

Post Back so we can get this resolved. At this point, I still can't tell you if you can fix yourself or not. Maybe after these answers.

Thanks Mark
Comments:

Oct 18, 2009

- Hi Hart,

I do know that laptop, and the only issues that I've ever come across with a black screen like you have, was the battery was drained, and when the client plugged in the A/C adapter it fixed it. But, it sounds like you have some hardware issues going on there, that I think since it's that new, I'd send it back to Toshiba to have it repaired. Take advantage of the warranty for sure. But, you can't say you didn't try.

Good Luck to you,

Respectfully

Mark

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