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Fax machine receives faxes but does not print faxes.

I have an issue with the fax machine. We receive faxes but we cannot print the faxes. Why is this happening?

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Re: fax machine receives faxes but does not print faxes.

This maybe totally independent of the fax machine but rather the printer part of it, what type of fax machine, if it's an all in one printer fax scanner, then it's time to add toner or you may have a printer head problem, what machine do you have?

Posted on Dec 28, 2007

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How to receive fax documents

You cannot receive fax using this printer, because this printer doesn't support fax sending/receiving. Only fax supported printers can receive fax documents. You will know if a printer is fax support if you see a Fax button there or if you can see a numpad buttons where you can dial numbers.

These are the photo examples of fax printers
heifentrixx_14.jpg heifentrixx_16.jpgheifentrixx_15.jpgheifentrixx_17.jpg

Hope my solution helps. Thanks for using Fixya!

Jul 11, 2011 | Canon PIXMA iP4000 InkJet Photo Printer

1 Answer

Display fax gives a warning "received in memory" we also have a warning "prepare black toner" We can not print the fax! What can we do?

Generally the "received in memory" message is a result of the machines inability to print. I.E. It received a fax, attempted to print it, failed, and then stored it in memory to print once the issue has been corrected.

The Prepare Black Toner error is likely directly related. If the toner cartridge is empty, inserted incorrectly, or damaged it could be causing this error. Try reseating the cartridge by removing and reinserting. If that doesn't clear the error try replacing it with a new Canon branded cartridge.

As soon as you correct the printing issue the stored faxes will print.

May 03, 2011 | Canon MF8180C Color Laser MFC Printer

1 Answer

On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.

Try this step ... found it on Canon's website

Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
  • Ink is low or has run out
  • The paper size and type is not set correctly
  • Paper has run out
  • The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button. [FAX SETTINGS] is displayed

  3. Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.

  4. Press the left arrow to select [ON], then press <OK>.

    Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.

  5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

    CAUTION: When this option is set ON, the fax machine will not monitor the ink level of the ink cartridges. If ink is low or out, received faxes will print with streaks or blank. Furthermore, once the fax is printed, it will be deleted from memory.
    1. To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
    2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

  6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

Nov 17, 2009 | Canon PIXMA MX310 All-In-One Printer

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How do I get a fax conformation?

This is an excerpt of the User's Guide for your machine. You can download from here:

Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Aug 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

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Brother mfc- 665cw, receiving faxes

From the Brother web site.

Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

Jul 03, 2009 | Brother MFC-7820N Printer

1 Answer

Fax Machine Samsung Model SCX-4521F

Kindly update me Is it printing/Copying working properly.

This issue with printing part. Kindly clear memory. Check Cartridges.

Sep 04, 2008 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer


If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed automatically.
bullet_s.gif Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
bullet_s.gif Paper size/type setting is incorrect: correct the paper size/type setting.
bullet_s.gif Paper has run out while receiving a fax: load the paper and press the OK button.
bullet_s.gif Output Tray is closed: open it.
bullet_s.gif OFF is selected for AUTO PRINT RX: select ON.
bullet_s.gif You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.

Jul 18, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Recieving fax no printout, all other printing processes ok

When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.

May 08, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Receive fax on the fax system as well as your PC

If you change the number of rings on the fax machine to more than on your PC, your PC should receive the fax first and accomplish your goal.

Dec 19, 2007 | HP LaserJet 3500n Printer

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