Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Whirlpool GD5SHAXKQ00 Ice/Water dispenser

I ordered parts to rebuild the door mounted ice dispenser. How do you remove the dispenser front surround from the door. Does it snap straight out, slide up or down or sideways and then release for pull out? I am afraid of breaking the cover which contains the on/off for light and buttons for crushed or cubed ice, and it doesn't appear to be available easily.

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Re: Whirlpool GD5SHAXKQ00 Ice/Water dispenser


It's pretty easy to remove by yourself. DO NOT force it or it will probably break. Nice and easy will do it. You'll need a flat headed screw-driver and a towel.

-There are 4 retaining tabs. 2 on top and 2 on the bottom.

-Remove the drip tray in the dispenser area

-Start with the bottom. Before starting, look underneath the surround (yes--bend down, stoop or lie on the floor -- your preference) You will see 2 thin slots. That's exactly where the tabs are. Do one tab at a time.

-Place the folded towel under the surround at the same time you are placing the screwdriver tip gently at the slot---DON'T apply pressure to the screw-driver yet.
(The towel will protect the paint and by being folded will provide a slight leverage for the screwdriver) Hold the towel against the door with the same hand you're holding the screw-driver with. If you can't....then cry for help.

-With your free hand press down firmly on the lower part of the surround (where you removed drip tray from) the same time GENTLY pry with the screw-driver.
It shout pop out pretty easily.

-Repeat for the other bottom tab.

-For the top tabs, lift the entire surround up and then out.

-Remove the wiring harness and VOILA!!!

-Show off to your wife.

Posted on Jul 03, 2008

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Re: Whirlpool GD5SHAXKQ00 Ice/Water dispenser

Billtdent2, perfect! Clear and concise. One of the bext set of instructions I have seen.

Posted on Apr 11, 2009

Re: Whirlpool GD5SHAXKQ00 Ice/Water dispenser

The front surround is affixed to the front of the door by way of four tabs, two at the top and two at the bottom. It took four hands to get it off. Basically, working at the bottom of the surround, you need to push downward on the bottom edge of the surround to cause the tabs to drop far enough below their slots so that the other two hands you have helping you can pry the tabs out of their respective slots at the bottom. Once they snap loose, you can lift the surround upwards and off of the door. In the end, I had to reach a point where if it broke, it broke, but it did snap free in the end without breaking, but it was pretty close.

Posted on Mar 11, 2008

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If you would like to know the answer I will need you to respond. I can always provide Whirlpools Factory Technical Assistance 5 days a week. First I would like you to pull out your ice bin, press door light switch in while someone will press the ice dispense button. See if the dispenser motor is running or trying to move. Make sure there is no frozen solid ice in the ice bin once you remove as that also can stop the auger. Here is a Parts Manual=> Whirlpool GS6NBEXR Then scroll down to page 7 and 8. That is where you will find the dispenser components for the inside of freezer. The part numbers are factory and recognized by all parts suppliers. You will also find the Dispenser Front Parts beginning on page 13. Your problem may also be a bad door switch=> 1115373 Door Switch Assembly Another possibility is the dispenser control behind the facing that marks the dispense water and ice buttons found on page 13 at position 16. Click Here=> 2304163 Dispenser Control The electrical connection at bottom or top of freezer door to dispenser may also have a bad connection.
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