Ribbon fault when using Direct Thermal paper?? This one got me, too. Easy to correct, but issue was with driver & software from Intermec! To reset, go to OFFLINE READY, press MENU, Up/Down to OFFLINE CONFIGURATION, press SELECT, Up/Down to LABEL MEDIA TYPE, then SELECT, Up/Down to MEDIA TYPE DIRECT THERMAL, SELECT, ENTER and MENU out. To be sure, cycle power - and it works again.....
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