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Shredder stopped working

It powers on fine...but wont shred...basket is in properly & basket light works,when pulled out.

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Re: shredder stopped working

I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc1.gif board, contact manufacturer for more info.

Posted on Mar 02, 2008

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2 Answers

My shredder worked fine but now when I turn on it does not stop running and does not shred paper ?

Most shredders will have a shred and a reverse setting. Is it running in reverse? Has the bin been emptied? With the power off, you can remove the bin and manually pull excess shredded paper jammed in the cutting heads -watch out, sharp metal . Once cleared run single sheets for the first minute to help clear rollers.

Jan 05, 2015 | Shredder Office Shredders

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I emptied the bucket of my shredder and now it doesn't run. It is only about 1 year old and isn't used much.

Check you have replaced the top on the basket properly, is it the right way round? If not on properly it will not feed power for safety!

Dec 29, 2014 | Shredder Office Shredders

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My power shredder W11C stopped working forwards and backwards. The power source is O K

Dear Edward,
Most of the shredders have a micro switch that senses if the paper has been introduced to the shredding slot, or not
These micro switches are activated by a little arm/leveler that touches the paper and activates de contact inside the shredder housing.
While disconnected from the power, try to check if the switch is working properly. Check if you can hear a "click noise" while moving it back and forth by using a paper clip (or a toothpick). When this sensor arm is broken, the device will not operate since it does not detect the presence of a paper sheet to be shredded (and the power to hte motor is shut off).
If this does not solve your investigation process, please make sure your power cord is fine. Otherwise, it would be an internal electric problem in the device (obviously!!!)
One additional possibility (since I have no further details from you) is that the device is on and you can hear the motor running but the paper is not being pulled by the blades - in this case gears that move the shredder blades are most probably broken (that has happened to my shredder - and I had to dump it).
I hope this gives you some light in further investigating your problem.
Good luck!

May 07, 2014 | Fellowes Office Shredders

1 Answer

The shredder doesn't automatically shred anymore. How do I set it so the "eye" works and it shreds automatically without me holding down the button?

Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

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1 Answer

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My wife put a plastic bag in the basket to catch the shred.
This will block the power switch on the back - bottom -corner of the shredder. The switch fits into slots on the waste receptacle.

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Don't know how to open the basket

If the basket does not slide easily out of the shredder cabinet it maybe "jammed full" of shredded paper which is preventing the basket from sliding out. There is a clear concave "handle" on the front of the basket which users should reference to determine the fullness of the basket. I pulled out and pressed upward on the "handle" it easily popped in towards the basket. From there it was possible to remove enough of the shredded paper to allow the basket to slide out. WARNING: UNPLUG THE MACHINE AND REMOVE THE PUPPY FROM THE ROOM.

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'Full light' blinks on and then off when you replace shred basket. Aurora AS1712x shredder. It's not full, won't work at all.

The sensor or button that tells it it's full, probably has paper dust or something jamming it. Clean it up without liquid and it will probably work.

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Make sure the pull-out wastebasket is all the way in. Also, make sure the basket is less than half full. A paper jam could also cause this symptom.

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Shredder drive gear is probably shredded - hard part to find or replace usually. Could mean a new shredder;-(

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