Question about Creative Labs ZEN V Plus MP3 Player

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Help Ihave a creative zen v plus mp3 player and when i cut it on it say recovery mode please help.

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Re: help

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Posted on Jan 04, 2008

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Creative zen v plus. when i turn on it says its in recovery mode thats all it will do i reformated it but it does not allow me to put music or anything else on it

Connect you player to your computer and use the recovery tool provided by creative labs.

Recovery tool: download here

You'll have to reflash te firmware with this tool.

When the firmware is lost on a zen or any other creative labs mp3 player, the mp3 player boots into recovery mode.

Note when doing this, all data on the mp3 player can get lost.

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Follow the link above to download a recovery tool from creative. I used it, it was simple and fast and my Zen is up and running again.

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The step-by-step process for doing the recovery mode is at Creative's website:,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:,Case=obj(26219)

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I`ve had the same problem twice, it seems the player erases the whole firmware when this happens. You can fix this by plugging it to your computer in recovery mode, this will allow you to reinstall firmware.(Search google for zen nano plus recovery mode to find instructions.)

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