Can not make call

Hi Richard,

May be your new Router is blocking the ports used by your IP Phone by default. Check with your phone service provider for Voice Port (Mostly SIP or H.323 or SCCP) and open that port in your router.

HTH
-Karthik.

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

a POTs (plain old telephone) line should never be connected to a router. that adsl filter does not make a phone line share a data line.
ADSL is a type of internet service supplied over a phone line. think of it as raw (unusable) when its on the phone line. then you use your dsl filter/splitter to feed the raw internet into a special dsl modem and the other port can be used by a standard phone.

you will know a dsl modem when you see it because its uplink or internet port will only be big enough to fit a phone cord into, not an internet cord. these dsl modems then feed usable internet to your routers and all devices on your network. but, like i said before, at this point it is too late for your phone and internet to share the same wire.

OK, thats not entirely true

pin out of RJ45 internet
1=orange/white *
2=orange *
3=green/white *
4=blue
5=blue/white
6=green *
7=brown/white
8=brown

1,2,3+6 are used in a typical network

if your network is typical you can "get fancy" and use 4,5,7+8 for telephone or even put 2 data lines on the same wire (not recommended for long distances). however, this may involve cutting some wires and splicing them together or something.

I think you have to 'close' the ticket by accepting my answer to you.

incoming voice ports are not open on the router. the devioce uses one IP port to set up the call (ringing) and at least 2 others for audio. read the manual I'm afraid.

Sorry but that seems to be a pretty convoluted explanation. Here is how it should go.
Vonage unit connected to phone line(s) and cable modem. Linksys connected to Vonage box. Computers connected to Linksys.
Ethernet has a length limitation of about 300 feet before you need another switch (hub) or a repeater. Does your wire length exceed this?

U need to double confirm the phone line whether got dial tone or not. What u can do is to plug the phone line to a single line phone. If dial tone is available, u can able to make call.

If you have a regular phone, then connect it directly to the Vonage phone router. Be sure and connect to the correct port on the router (mine has 2 ports, and I use both, but a single line subscriber would only hook to Line 1).
See if you get a dial tone with the standard phone hooked up (we are testing that the Vonage is good.first, then we'll deal with the Uniden phone.). If not, what do the light's indicate on the Vonage router? Have you subscribed to Vonage? Do you have a cable between your router and the Vonage router?

Reply back back what you find and I can help you more.

-Try to connect line to a phone and check for a dial tone
-make sure that line is connected to line port at the back of printer
-try to use a spare cable if you have an extra available

yes