Water is leaking from top part of freezer down to

FIRST STEP: UNPLUG THE REFRIGERATOR. AFTER IT'S UNPLUGGED, DO THE FOLLOWING:

Remove the food from the freezer compartment and place inside the refrigerator temporarily.

Remove the bottom panel and back panel from inside the freezer compartment. You will probably notice that the bottom of the inside of the freezer is covered in ice. Use hot water (not boiling) from the tap and pour it on to the ice that is formed on the inside of the freezer compartment to melt the ice.

CAUTION: DO NOT USE A HEAT GUN TO MELT THE ICE AS IT WILL MELT THE INSIDE OF THE FREEZER COMPARTMENT. ALSO DO NOT CHOP AT THE ICE WITH A SHARP INSTRUMENT OF ANY KIND AS THIS WILL PUNCTURE AND DESTROY THE INSIDE OF THE FREEZER.

If you have a wet vac, you can remove the melted water using the wet vac. Or you can use a towel to mop up the excess water. You will still have to pour hot water onto the ice until all of the ice in the freezer is melted. Patience is key as it takes time to defrost all of this ice.

You will see a drain hole in the back of the freezer compartment that is still clogged with ice. You will need to continue to apply hot water until the ice has completely melted.

Note: When the ice in the drain breaks free, you will see all of the water disappear as it empties out.
In Whirlpool refrigerators, the water runs to a tray underneath the refrigerator. You will hear the water empty out into that tray. Then you will know that you have completely cleared the ice from the drain pipe in the freezer. To double-check this, take a small cup of warm water and dump it into the drain hole and you will see it visibly disappear and run into that tray underneath the refrigerator.

Replace the freezer panels back into the freezer compartment and plug it back in and return your freezer items back in to the freezer and you should be all set.