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Brother fax 2820

Cannot send fax, receive ok.

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Re: Brother fax 2820


Did you select the proper receive mode?

Posted on Dec 28, 2007

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Hi. We have about 6 of the Brother 2820 fax


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Brother Intellifax-2820, will not print incoming faxes. It rings, says it's receiving data and thats it. Yes I have paper in tray. Sends and copies fine.

You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Oct 04, 2009 | Brother IntelliFax-2820 Laser Fax

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Brother 4100 - can't send fax's - get busy notice

unplug machine, press and hold the "stop/clear" key and while holding key down, plug machine back in and continue to hold the button for 5 seconds. that should take care of problem.


Jun 30, 2009 | Brother IntelliFax-2820 Laser Fax

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I want to send a fax message using Brother 2820 fax machine, but I don't want the receiver to see my phone number when he receives the fax message print out. Is there any way I can do this?

The FAX machine will print the Tel number that has been programmed in your machine. It does not print on the basis of the caller ID received. So i think if you remove the number programmed in your fax machine

May 23, 2009 | Brother IntelliFax-2820 Laser Fax

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Cannot send faxex

Did you try to send a fax to a different number? Also are you sending to a local number? Most send problems are poor phone line conditions. If you have tried to send to several different numbers with no success, then you can assume that the LIU board needs to be replaced. It costs about $40.00 from Brother for the part.

Dec 28, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer


          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Sending and receiving faxes on legal size paper.

There should not be a problem with TX on LGL paper. If you want to configure the machine to recieve LGL on a regular basis: Press "MENU" 1-3. Then use the up/down arrows to select LGL. "MENU", "EXIT". That should do it. Good luck!

Apr 20, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

FSending and receiving faxes on legal size paper.

Press Menu/Set, 1, 3 Press up or down arrow to select Letter, A4, A5, A6, B5, B6 or Executive Press Menu/Set Press Stop/Exit :o)

Apr 20, 2007 | Brother IntelliFax-2820 Laser Fax

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