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Computer won´t recognize digital arts and crafts console

I can´t believe how many kids are NOT going to be playing with this anytime soon!!!! I bought this 4 my 6 year old daughter for christmas and even I was excited to see it working cuz my kid really wanted this but I´m still strugling to even get my computer to recognize the console. As soon as I load the CD it installs some kind of .NET thing, then it starts the software installation wizard but when it tells me to plug the console into the USB port it doesn´t find it!!!!!!!!!! it just displays Looking for your DACS... 1 try of 10 and so on... until it doesnt find it and it tells me to call Fisher Price. I rebooted and when I plug the thing in again windows DOES detected it and recognizes it so it´s not a problem with the console I think (I HOPE). Its not a problem with my ports as I´ve used several 1.1 USB devices without a problem, I have Windows XP and a 256MB video card. I tried to install on another computer but it gave me the 64MB video problem and it DID recognize the console so I just left it at that so Im pretty sure its not a problem with the console itself but rather some kind of software issue. Please help.


A rather frustrated and disappointed dad

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Re: Computer won´t recognize digital arts and crafts... is a video card setting in your computer.

1. Bring the "Display Properties" dialog window (right-click on the desktop, click on Properties)
2. Click on the "Settings" tab. (make sure your screen resolution is set to 1024 by 768, and the color quality is 32 bits)
3. Click on the "Advance" button (this will bring a new dialog box)

On the newly opened dialog box:
4. Click on the "Troubleshoot" tab
5. Set the "Hardware acceleration" to "Full" (drag the slider all the way to where it says "Full")
6. Click "Apply", then "Ok" (this will close the dialog box)
7. Close the "Display Properties" dialog window by clicking on the OK button.

Try turning the toy ON now. If it doesn't work, try lowering the Acceleration to as low as possible. I hope this helps.

Posted on Dec 31, 2007

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SOURCE: Fisher-Price Digital Arts and Crafts Studio

Hi all frustrated fokes out there who still have problems installing and running this new product.
We bought this too for our dissabled daughter and have found it will not work on her pc , but will work on all the others in the house

What i did find was you must have net framework 1.1 installed and updated min for the software to install . other wise it will try to install the net framework 2.0 from the disk. the net framework 2.0 is an update from 1.1 and much software that requires net usage needs this base framework.

this is the spec of the pc it do work on ...and yer it well over the min requirement

System Information
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.4GHz
Memory: 2046MB RAM
Page File: 392MB used, 3547MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)

The pc it will not work on only has 256mb memory,and a 128mb graphics card. Buy the time windows boots up and all the other programs also are running there is not enought memory spare to even launch the system. So a min of 512mb installed is required on a xp system

Another point i found was when i inserted the usb windows did not register it so following the install instruction very carefully start to installing the software and when it says to insert the usb cable do so then .

When you do get it working , your keyboard and mouse will not function, only ctrl+Alt+del will to interrupt the program . The pen will be your mouse thought i'd better say that cos it fooled me at first ..

Hope this helps ...

Posted on Dec 29, 2007

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SOURCE: NOT ENOUGH VIDEO MEMORY - video ram required 64mb

You need to upgrade your video card to one with the required ram. What OS are you running?

Posted on Apr 04, 2009

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I actually have a WORKING solution!! This is the e-mail that Fisher Price Customer service sent to me after 3 calls to them, 1 to Microsoft:

"After review of the logs you sent to us, your video card NVIDIA GeForce FX 5200 was last updated on 5/16/08. Please contact your video card manufacturer for an updated driver. Also, inquire if your card is compatible with DirectX 9 and DirectX 10. The Digital Arts and Crafts Studio requires DirectX 9 or higher to operate. You will then need to sign on to your computer as the administrator and update your video card." (Make sure your video card is compatible and the drivers are up to date.)

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