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Do you have the remote control for this TV? If so, you should be able to access the menu to disable the child lock. If you don't have the original remote, you may be able to use a universal remote to access the TV's menu.
If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
Unlock procedure and to override the password lock to many popular brand TVs are given.
Universal remote codes for Prima TV are: 1019 0165 0116 0167 Just note these codes, and buy a universal remote control, which have these setup codes in its code list. If your TV asks for a five digit code, buy one RCA RCR 311STN model remote control. Five digit codes for this remote control, with Prima tV are: 10761, 10783, 10815, 10817