Question about Philips SA5125/37 MP3 Player

1 Answer

It freezes up and wont read

My mp3 player also freezed on a white screen when I turn it on and I have to reset it everytime i want to turn it back off. Also my computer wont recognize that I ahve added a device to my computer.

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  • Anonymous Jan 07, 2008

    mopmomm[o

  • kingofdadons Feb 08, 2009

    it does the same thing but sometimes it just cuts off



  • robert smith
    robert smith May 11, 2010

    it sounds like internal hard drive problem can you format ?

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  • Master
  • 8,596 Answers

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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You need to get the latest firmware upgrade from the Philips website:
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