Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 fax tone when answering machine starts

I have an HP 7410 hooked up to my wireless network unit.We have it connected to an answering machine, with a splitter to sort out the signal. I can receive faxes just fine. The answering machine also answers but the
PROBLEM I have is that when the answering machine message ends and the 'peep' sounds, the caller gets a fax signal and can't leave a message.

Any thoughts would be much appreciated.

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  • 66 Answers

You can only have it set to fax or phone at a time; the computer does not know if it is a fax or phone call. Therefore if you are running your fax software it will treat all calls as a fax. You really need two phone lines, one for the fax and one for the phone.

Posted on Feb 02, 2008

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I have my machine hooked up with my answering machine. How do I set up to have the answering machine pick up and then once the beeping of a fax starts, it will connect.


Unfortunately you can't do that with any stand-alone answering machines. You'd need to manually activate the Fax when you hear the fax tones. What you can do is use an item like this: http://faxswitch.com/stick.html or this: http://www.usr.com/en/products/telephony-usr4000/ to route the calls to the Fax or the answering machine for you. The other option is to use a TAPI Voice/Fax Modem with your computer that supports telephony operations. Then you can use the computer to answer the fax calls and telephony software to add an answering machine to the computer. (This is one example: http://www.ventafax.com/ .)

I wish that I had better news for you.

Cindy Wells
(Note: I have a USB Voice/Fax Modem that claimed it would handle telephony operation after a firmware upgrade to the unit. It never learned how to correctly interpret the necessary codes. This may be a driver issue but I never resolved the problem. So my fax modem is still on Manual answer.)

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

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1 Answer

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Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

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1 Answer

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I am reading 2 different things into this post, so if I am of base let me know exactly what is happening.
If you are getting an off the hook message on the machine display, there is an actuator on the cover where the phone is on the machine that is for some reason not being actuated. The cover poped off a little, the actuator broke. But it is not turnign on a switch that tells the machine the phone is connected and on the hook.
Now if you are simply not getting a dial tone. What happens when you plug a phone into that jack? Do you then get a dial tone? If you get a dial tone on the phone and not the machine, then try connecting the phone into the cord of the fax machine to eliminate the phone line itself. If you do that, and you still have no dial tone on the fax machine only. The modem on the fax machine has failed and would need to be replaced.
I suspect a phone line issue, but unsure if you have checked that as of yet.

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Check to make sure all the phones attached to that phone number are on the hook.. sometimes an answering machine can create a problem also.. if you really want to check the printer / fax machine out, just remove all the phones that exist on that phone line and leave the fax machine connected. once all the phones have been removed and the 7410 is still acting up, you might have a bad fax card in the printer.

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1 Answer

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=391194&rule=44610&lang=en
Visit the HP Support and Drivers Home page .

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