Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Error message er if

I have a kenmore refridgerator 18 months old. it started making a loud noise and we got an error message on the display of ERR FFand then 24 hours later the message changed to ER IF and the refridgerator has stopped cooling all together. Any ideas what could be wrong?

Thank you

Tobi Lewis

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  • Anonymous Jan 23, 2008

    • I had the same problem. The warranty was still in affect the first time it happened and the repairman replaced the LED panel. However, shortly after warranty ran out the same thing happened again and Sears refuses to stand behind it even though it seems to be an ongoing issue. Any help would br greatly appreciated!!!!

  • roma9496 Feb 08, 2008

    i'm getting message that says E IF on display. in addition, ice maker is not working. i tried removing LED panel from wire harness and plugging back in to reset. also unplugging refridgerator for 5 mins to no avail. fridge and freezer are still working for now. why does manual not have error message explanations?

  • Anonymous Feb 17, 2008

    er if message and icemaker does not work. unplugged and plugged back in. er if message went away and everything worked for a few minutes then the er if message popped back up. what's the problem?



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Hi. Error FF is your Fresh Food Fan. Otherwords, the evaporator fan motor has failed. You should replace the motor and motherboard. You may get by just replacing the motor. Sears doesn't manufacture the refrigerator. They just pay extra to have Kenmore put on it. Its the manufacturer that needs to back their equipment. If you bought it from Lowes, you can't hold Lowes responsible for the ongoing issue. They sell the same refrigerator. Anytime this model refrigerator displays an Error code, unplug it for 5 miniutes and replug it. Sometimes it was a computer misfuction. Good luck! Mack

Posted on Feb 03, 2008

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Mine was showing the same ER IF message. I unplugged it from the wall and left it unplugged for 5 mins. Restarted and it appears to be fine. I did notice that it was behaving a bit erratic for a month or so before this happended. All the lights would turn off but would restart shortly after. Hope this helps.

Posted on Feb 10, 2010


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Hi, i have refrigerator kenmore models 795.7101 and display err FF. What can I do to fixe?

I have the same model fridge and the same thing happen to me. I purchased it from Sears June 2011. A Fridge that's 18 moths old SHOULD NOT have these problems. I did some research and there are a lot of people with the same problem and the Kenmore 795 model. I called Sears and they said since the 12 month "warrenty" expired, I'd have to purchase a Protection agreement which is $275.00 and that is good for a year. I think it's complete BS since the postings I've seen on this issue happen every 18 months... leaving you to fork out another $275.00. I will never buy another product from Sears again!
Let me know if the error code keeps coming on and keep a record of the time intervals between the error coming on. There needs to be a recall!!!

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er ff indicates that the computer on your refrig is not sensing freezer fan operation. a guess as to your problem is that the fan is hitting on ice (the noise your hearing) and teh fan is not able to reach operation speed causing the error code. the fix would be to remove the ice from the fan area either maually or by unplugging the unit and letting it defrost for several hours. also to reset the computer you will neeed to unplug it for a few minutes then plugging it back up. hope that helps thanks Peyton

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Error message

Hello gravyblast.
Welcome to Fixya.

You said, your Kenmore Elite Trio, model 795.7756 or 7757 has an error message simply reading ER IF. No pressing of buttons, or combination thereof changes anything. Also, the ice maker has stopped working although it is turned on.
Can anyone help?
I cannot pull the refrigerator out to unplug and reboot it, thus I don't know what to do.

Try tripping the breaker off for 5 minutes and then see if this method resets the system?
Do not turn it back on for at least tree minutes. That's why I said, Five!!!

Lets see how it resets while I look your fridge up.
Write back. Huuum
7:11 pm eastern standard time . I'm here!

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This is an error code that pertains to the evaporator motor but could also be the main board.
If the evaporator motor is running, the main board will probably need to be replaced.
It could be a wiring problem but it's not very likely.

If the motor is not running, some voltage checks will need to be made, at the motor and board, to determine which component has failed.
These checks require a meter and can be difficult to make, even for a technician.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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