Xerox Phaser™ 8560MFP/D All-In-One Laser Printer Logo
Posted on Oct 16, 2009
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Phaser 8560mfp system error 09,038.46:12367 - Xerox Phaser™ 8560MFP/D All-In-One Laser Printer

1 Answer

Clive

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  • Master 4,362 Answers
  • Posted on Jan 30, 2010
Clive
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Solution:

  • Turn off the printer. Turn on the printer.
  • As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
  • Release the buttons, it will now come up in the service mode.
  • Scroll down to the function menu, hit ok, scroll to clear isc fault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

5 Related Answers

Anonymous

  • 2072 Answers
  • Posted on Dec 21, 2008

SOURCE: xerox phaser 8560 ERROR: 09, 038, 46:15112

Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.

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Anonymous

  • 2072 Answers
  • Posted on Mar 11, 2009

SOURCE: i have xerox phaser 8560MFP error cod 07,010.43:14059

there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.

Anonymous

  • 41 Answers
  • Posted on May 22, 2009

SOURCE: system error on xerox 8560dn 09 038 46 8515

ink count sensor flags are stuck.verify the ink is correct and genuine and then reset the error by doing the following
1- turn the printer on
2- wait for the xerox logo to begin moving acroos the display
3- Before the logo is centered on the display (stops moving) press and hold the back and help buttons on the control panel.
4- Hold both buttons untill the display reads beginning service mode initialization.Release the buttons and the printer reboots into service mode with the Service Diagnostics menu dislayed

scroll untill you find function menu then click ok
scroll untill you find Clear ISC fault and press ok
click back several times and then reboot the machine.
Good luck and let me know.

Anonymous

  • 7 Answers
  • Posted on Jun 10, 2009

SOURCE: System Error code 09 038 46 24363

09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Anonymous

  • 160 Answers
  • Posted on Apr 13, 2011

SOURCE: xerox phaser 8560 error 09:038:46:25836

That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven

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A solution has already been posted for this error:

ERROR MESSAGE PHASER 8560 09 006 41 150694
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Whit
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www.support.xerox.com/go/results.asp?...8560MFP...
This is a fault of the inkloader. A broken ink is not tripping the sensor, or it is out of ink.
Turn on printer. When logo starts, press and hold the info and back buttons until it says entering diags.
Go to functions menu, scroll to reset IRC counter,enter, and then exit diags. Printer will boot to ready.



Well when the logo is moving before it centers is when you hold down the back and help buttons and it should reboot in service mode, usually it takes it a second or two to start the process. So you can try that again or go into service mode the way you did before. Once in the service/diagnostic mode you need to scroll to the bottom to the function menu then reset the IRC counter in the sub menu and you should be good to go. You were almost there before. I have to do one today so if I notice anything different than the instructions given to you I will post back but Ive done it several times and everything sounds right.
Master link below. http://webcache.googleusercontent.com/search?q=cache:RP4PhFss0oMJ:www.fixyourownprinter.com/forums/printer/62877+Xerox+Phaser+8560MFP/D+error+09,038,46:+14444&cd=5&hl=en&ct=clnk&gl=nz
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XEROX Phaser 8560MFP won't go past "initializing?"

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Xerox Phaser 8560MFP/N System error 09,038.46:950

Hi mary_ballling:

Here is you problem.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error

Hope this helps
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Replace all 3 together, and get the "homing the process motor" and "homing the head tilt mechanism" instructions.

-Whit :)
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I have xerox phaser 8560MFP error cod 07,010.43:14059

there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.
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